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Technical Support Specialist

2 months ago

Stamford, Connecticut, United States Hotels at Home Full time
Job Overview

Position: Technical Support Specialist

*Multiple openings available within our IT Department*

Hotels at Home is a fast-expanding eCommerce organization that has revolutionized the hospitality retail sector. As a leader in the industry, we provide hotel guests with the chance to purchase their preferred room amenities and furnishings from the comfort of their homes, allowing them to shop for exclusive merchandise they encountered during their stay.

The IT support team at Hotels at Home is dedicated to delivering technology services and assistance to all employees worldwide. Our mission is to enhance employee productivity through collaboration and innovation, enabling our staff to create a home environment that our customers cherish. We are eager to expand our IT department by welcoming a skilled individual who seeks exposure to our extensive desktop computing technology and intricate technical framework. The Technical Support Specialist will offer both onsite and remote technical support to users, serving as the primary point of contact for IT-related issues and addressing Level 1 technical challenges.

Key Responsibilities

  • Diagnose and resolve hardware, software, and network-related issues.
  • Respond promptly to incoming IT support requests.
  • Collaborate with Level 2 support for issue escalation when necessary.
  • Facilitate user onboarding and offboarding while ensuring accurate documentation.
  • Set up desktop equipment for users.
  • Maintain IT equipment and provide support during system outages.
  • Create and deploy Windows images for desktops and laptops.
  • Ensure all equipment is updated, tracked, and documented appropriately.
  • Assist senior IT team members with various projects.
  • Participate in a rotating on-call schedule with the IT team.

Qualifications

  • Strong customer service, communication, and interpersonal skills.
  • High school diploma, GED equivalent, or relevant practical experience.
  • Over 1 year of pertinent IT experience.

Benefits

  • Hotels at Home fosters a diverse and inclusive workplace culture. Benefits include:
  • Paid time off and sick leave
  • 401k plan with company matching
  • Options for medical, dental, and vision insurance, along with additional voluntary insurance
  • Potential for annual merit increases based on performance
  • A vibrant office atmosphere with regular company events

Application Process

To be considered for this position, please respond to this job posting.

All employment is contingent upon successful completion of a criminal history background check and drug screening.

Hotels at Home is an equal opportunity employer and does not discriminate based on race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.