Customer Support Specialist

2 months ago


Stamford, Connecticut, United States Stamford Health Full time

Exciting Opportunity for a Customer Support Specialist at Stamford Health

Stamford Health, a recognized leader in the healthcare sector, is seeking dedicated Customer Support Specialists to enhance our service team. As a certified Great Place to Work, we offer competitive compensation, extensive health benefits, wellness initiatives, paid leave, educational assistance, and more to attract exceptional candidates. This position may allow for remote work following the initial training period, providing a unique chance to contribute to a team focused on delivering outstanding patient care.

POSITION OVERVIEW:

In the role of Customer Support Specialist, you will manage incoming calls for various specialty departments within our medical facilities. Your responsibilities will include scheduling appointments, responding to patient questions, and ensuring a seamless patient experience by proactively addressing needs and delivering prompt service.

KEY RESPONSIBILITIES:

  • Address inquiries and coordinate appointment scheduling
  • Effectively utilize healthcare management systems and software
  • Manage call volumes with efficiency
  • Foster positive interactions with patients and fellow staff members
  • Exhibit a strong commitment to Stamford Health's mission and values in patient care

QUALIFICATIONS:

  • High School diploma or equivalent is required
  • 1-2 years of experience in a Call Center or Customer Service role
  • Prior experience in healthcare scheduling is preferred
  • Excellent communication and interpersonal abilities
  • Capability to thrive in a fast-paced environment
  • Must be adaptable, a collaborative team member, and quick to learn
  • Strong verbal and written communication skills in English
  • Ability to multitask and accommodate variable work schedules

We are committed to creating a diverse and inclusive workplace that reflects the community we serve. Become a part of Stamford Health and contribute to enhancing patient care.



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