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Technical Support Specialist

2 months ago

Stamford, Connecticut, United States Patriot Bank, N.A. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Patriot Bank, N.A. as a Jr. Systems Engineer.

Key Responsibilities
  • Provide technical support for all branches and corporate offices, ensuring seamless operations and minimizing downtime.
  • Manage and resolve technical issues and incidents through our ticket system, ensuring timely and effective resolution.
  • Implement and manage changes to systems and applications, ensuring minimal disruption to business operations.
  • Administer and maintain systems and applications, including setup and configuration of new users.
Requirements
  • Strong Windows desktop skills and knowledge, with prior experience in customer support.
  • Active directory knowledge and Microsoft O365 support experience.
  • Financial Services experience and knowledge of Fiserv applications (DNA, DDS, FAS) or similar core banking applications are preferred.
Education and Experience
  • Associate's degree or equivalent experience is preferred.
  • 1 to 3 years of experience in Banking support and IT Customer support.

Why work with us? As a Jr. Systems Engineer at Patriot Bank, N.A., you will have the opportunity to work in a dynamic and fast-paced environment, supporting critical technology operations and contributing to the success of our organization.