Training Facilitator

2 weeks ago


Lynn, Massachusetts, United States NGP Management Full time

You are considering a position with a franchisee of Dunkin' Donuts, specifically with NGP Management. Please note that any information you provide will be directed solely to the franchisee, who will be your exclusive employer. Franchisees operate independently and are responsible for their own staff, including wage and benefit structures that may differ from one franchisee to another.

Join our team at NGP Management Dunkin'.

We are actively seeking Crew Development Specialists for our Dunkin' locations. This role is crucial to the overall success of our operations. As a Crew Development Specialist, you will oversee the comprehensive onboarding process for new team members, ensuring a smooth orientation and effective on-the-job training. The ideal candidate will possess strong organizational skills, a passion for Dunkin', and a desire to share knowledge with others. If you align with these qualities, we encourage you to explore this opportunity.

Key Responsibilities:

  • Conduct orientation sessions for new hires within your designated area.
  • Assist new employees with the completion of onboarding documentation.
  • Pay close attention to detail to guarantee that all forms are filled out correctly and comply with relevant state and federal regulations.
  • Ensure that every new hire comprehends all onboarding materials, including the Employee Handbook.
  • Demonstrate proficiency in all crew roles, execution standards, service times, and operational guidelines.
  • Introduce new team members to e-learning platforms, training programs, expectations, and store organization.
  • Provide training to newly hired crew members with limited or no prior experience using official Dunkin' and NGP Management training resources.
  • Collaborate with new employees who have prior Dunkin' experience to assess their knowledge and determine the most effective training pathway.
  • Manage e-learning usernames and track course completion within the specified timeframe.
  • Maintain clear communication with Managers regarding the progress of trainees.
  • Work closely with the Training Manager to enhance your own training and ensure adherence to NGP Training Department standards.

Qualifications:

  • Minimum of 1 year of experience in the food service industry.
  • Ability to handle cash transactions and provide change accurately.
  • Familiarity with operating restaurant equipment (age restrictions may apply).

Equal Employment Opportunity Statement:

Our company maintains a strict policy against discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, citizenship, veteran status, or any other protected classification under state law in relation to recruitment, hiring, training, promotion, and other employment conditions.

We are committed to making employment decisions based solely on an individual's qualifications relevant to the position being considered. Our recruitment, hiring, and promotion practices are designed to select the most qualified candidates for all roles without regard to any protected classification.

Additional Responsibilities:

This job description is intended to provide a general overview of the responsibilities and duties associated with this position. The specific tasks and responsibilities may change at any time, with or without notice.

NGP Management Scrivanos Network has been a leader in the Dunkin' Donuts franchise since 1980, operating numerous locations across multiple states and employing a diverse workforce.



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