Retail Operations Manager

2 months ago


Lynn, Massachusetts, United States Yankee Custom Inc Full time
Job Overview

Yankee Custom Inc is seeking a results-oriented Retail Operations Manager to oversee the comprehensive management of our store. The ideal candidate will focus on enhancing customer satisfaction, achieving sales and profitability targets, and effectively managing team members. A background in the automotive sector will be advantageous, as responsibilities may include supervising assistant managers.

Key Responsibilities

  • Formulate business strategies to increase our customer base, boost store traffic, and maximize profitability.
  • Achieve sales objectives by training, motivating, mentoring, and providing constructive feedback to the sales team.
  • Ensure exceptional customer satisfaction through outstanding service delivery.
  • Handle store administration and ensure adherence to company policies and procedures.
  • Maintain exemplary store conditions and uphold visual merchandising standards.
  • Analyze buying trends, customer preferences, and profitability metrics.
  • Suggest innovative strategies to enhance market share.
  • Conduct performance evaluations to identify training needs and facilitate career development.
  • Address any issues that arise from staff or customers, including complaints and grievances.
  • Exemplify exemplary behavior and high performance standards.
  • Perform additional managerial duties as required.

Required Skills

  • Demonstrated successful experience in retail management.
  • Strong leadership capabilities and a business-oriented mindset.
  • Proficient in customer relationship management.
  • Excellent organizational skills.
  • Effective communication and interpersonal abilities.


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