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Operations Supervisor

2 months ago

Lynn, Massachusetts, United States Savers Value Village Full time

Position Overview

As a key player in our organization, the Production Manager is responsible for overseeing the entire production process, ensuring that operations align with our core values and business objectives.


About Us:

We are a leading for-profit thrift retailer dedicated to promoting sustainability through the resale of gently-used clothing, accessories, and household items. Our mission is to foster a culture of reuse and provide valuable support to local communities through our partnerships with nonprofit organizations.


Key Responsibilities:

  • Store Performance: Drive store performance to meet financial goals and key performance indicators. Regularly assess workflow and ensure a positive shopping experience for customers and donors.
  • Leadership: Supervise and mentor production team members, fostering a collaborative and respectful work environment. Plan staffing needs and facilitate training to develop talent within the team.
  • Customer Engagement: Enhance customer and donor experiences by addressing inquiries and complaints, while actively seeking feedback to improve service quality.
  • Production Management: Oversee the production workflow, ensuring the availability of sellable items and maintaining high standards of quality control throughout all stages of production.
  • Safety and Compliance: Uphold safety protocols and loss prevention measures to protect company assets and ensure a secure working environment.

What We Offer:

  • Comprehensive training programs tailored to all levels of staff.
  • Competitive benefits including health plans, life insurance, and retirement savings options.
  • A supportive workplace culture that values diversity and encourages personal growth.

Qualifications:

  • Strong leadership and communication skills.
  • Proven experience in retail or production management.
  • Ability to analyze performance metrics and make informed decisions.

We are committed to creating a positive impact in the communities we serve while providing a rewarding work environment for our team members.