Solutions Consultant

3 days ago

Cranberry Isles, Maine, United States FedEx Full time

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp., is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology, and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations, and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, visit our website.

We Offer

  • A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
  • A top-notch leadership team with the experience needed to grow and develop your career.
  • An open mind for new ideas and creative methods.
  • A strong compensation and benefits package, including health, vision, dental, 401(k) with a strong match, and much more.

Job Summary

The Solutions Consultant uses their in-depth knowledge and understanding of facility layout, innovative automation solutions, material handling equipment, IT systems, operational processes, and workflows to coordinate and lead the design of comprehensive solutions. The position uses their in-depth knowledge and understanding of engineering, operational flows, and system capabilities to lead teams that develop the full solution that ensures business requirements are met, with the lowest cost that meets customer needs, operational efficiency, and productivity standards.

Key Responsibilities

  • Aligns IT, Engineering, and Operations capabilities to form a solution that can be marketed, sold, and executed to meet customer needs.
  • Supports the development of a Statement of Work with the customer, ensures customer requirements, service levels, and integration points are clearly understood and communicated.
  • Reviews customer contract documents, technical specifications, and data analytics to ensure correct operating models are designed and technologies selected to support customer requirements.
  • Supports customer meetings, develops presentations communicating the solutions for pre- and post-sales that communicate an in-depth knowledge of FSC technical processes and operations.
  • Performs or leads teams for the IT system identification, gap analysis in relation to providing potential customers with a full integrated supply chain solution.
  • Guides and consults with implementation teams responsible for delivering the solution using the FedEx-developed products and WMS solutions.
  • Works with customer implementation teams to resolve issues and works with product management teams to deliver the solutions required for the timelines.
  • Responds to new business and customer enhancement opportunities, which includes responding to documents and supports the inputs into pricing of strategic business solutions.
  • Communicates difficult issues and organizes the appropriate teams to work together to solve the issues quickly.
  • Engages Sales, Operations, IT, and other stakeholders to validate new business scope and solution design.
  • Works with the Implementation and product development agile teams to define and review solution specifications for core and edge product enhancements and deliverables.
  • Communicates to all levels of leadership on project status, concerns, and risks around People, Service, and Profit while providing scientific data to allow for timely decision-making.
  • Acts as a customer advocate for the product and solutions, working with Architects and Product Management for comprehensive products that incorporate solution requirements to support implementation, core, and edge capabilities.
  • Collaborates with implementation teams to determine cross-program impacts, interdependency of work, and priorities, capacity, plans for communication, coordination, and delivery of implementation.
  • Interacts with Product managers and implementation agile teams to review demos to validate the most critical aspects of a solution and ensuring the right systems solutions needed for customer implementations.
  • Builds relationships and influences leadership, customers, Architects, Product Managers, and customer implementation teams to deliver solutions that conform to repeatable standards.
  • Works to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations.
  • Strong partnership and collaboration with IT and business teams to ensure timely customer value delivery.
  • Ensures FedEx brand standards are upheld, particularly in the delivery of customer-facing standards.

Requirements

  • Bachelor's Degree in Science, Technology, Engineering, or Math required with 6-8 years of experience as a minimum.
  • In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements, and delivering business capabilities will be considered in lieu of a degree.
  • Experience in Warehouse Management Systems, specifically in Manhattan Warehouse Management Operating System (WMOS), is preferred.
  • Experience in designing an end-to-end solution, including operational engineering, systems, implementation, customizations, and enhancements, with Enterprise Warehouse Management Systems (WMS) for 3PL customers.
  • Demonstrate good understanding of Warehouse Management-related business process flows.
  • Understanding of Manhattan system process flows desired.
  • Knowledge on the typical integrations such as between an ERP and WMS systems.
  • Experience developing and presenting analysis, strategy, and findings to Senior Company Leaders.
  • Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems desirable.
  • Excellent written and verbal communication and presentation skills.
  • Excellent stakeholder management skills with emphasis on customer service.
  • Strong team player.
  • Knowledge of Agile and Lean values/concepts.
  • Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
  • Strong influencing skills with customers to understand the system and capabilities for deliverables.
  • Strong verbal and written communication skills necessary to inform teams and stakeholders.
  • Business acumen and ability to understand the larger company strategy.
  • Software skills, including use of Microsoft Office and web-based applications.

Physical/Cognitive Requirements

  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.

FedEx Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact us.

Pay Range: Min Mid Max) Yearly

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