Solutions Architect

FedEx Supply Chain, a subsidiary of FedEx Corp., is a leading provider of third-party logistics services. With a strong track record of innovation and operational excellence, we offer a diverse portfolio of services that enable businesses to optimize their logistics processes and improve their bottom line.

We take a consultative approach to help our customers achieve their goals, leveraging our expertise in logistics, technology, and operations to deliver tailored solutions that meet their unique needs. Our team of experts works closely with customers to understand their business requirements and develop customized solutions that drive efficiency, scalability, and cost-effectiveness.

• Align IT, Engineering, and Operations capabilities to design and deliver comprehensive solutions that meet customer needs.
• Support the development of Statements of Work with customers, ensuring that their requirements, service levels, and integration points are clearly understood and communicated.
• Review customer contract documents, technical specifications, and data analytics to ensure that correct operating models are designed and technologies are selected to support customer requirements.
• Support customer meetings, develop presentations, and communicate solutions that demonstrate in-depth knowledge of FSC technical processes and operations.
• Perform or lead teams for IT system identification, gap analysis, and potential customer solutions.
• Guide and consult with implementation teams responsible for delivering solutions using FedEx-developed products and WMS solutions.
• Work with customer implementation teams to resolve issues and collaborate with product management teams to deliver solutions within timelines.
• Respond to new business and customer enhancement opportunities, including response documents and inputs into pricing of strategic business solutions.
• Communicate difficult issues and organize teams to work together to solve issues quickly.
• Engage Sales, Operations, IT, and other stakeholders to validate new business scope and solution design.
• Collaborate with implementation and product development agile teams to define and review solution specifications for core and edge product enhancements and deliverables.
• Communicate project status, concerns, and risks to all levels of leadership, providing scientific data to inform timely decision-making.
• Act as a customer advocate for products and solutions, working with Architects and Product Management to develop comprehensive products that incorporate solution requirements to support implementation, core, and edge capabilities.
• Collaborate with implementation teams to determine cross-program impacts, interdependencies of work, priorities, capacity, plans for communication, coordination, and delivery of implementation.
• Interact with Product Managers and implementation agile teams to review demos and validate critical aspects of solutions, ensuring the right systems solutions are needed for customer implementations.
• Build relationships and influence leadership, customers, Architects, Product Managers, and customer implementation teams to deliver solutions that conform to repeatable standards.
• Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations.
• Partner with IT and business teams to ensure timely customer value delivery.
• Ensure FedEx brand standards are upheld, particularly in the delivery of customer-facing standards.

• Bachelor's Degree in Science, Technology, Engineering, or Math required, with 6-8 years of experience as a minimum.
• In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements, and delivering business capabilities will be considered in lieu of a degree.
• Experience in Warehouse Management Systems, specifically in Manhattan Warehouse Management Operating System (WMOS), is preferred.
• Experience in designing end-to-end solutions, including operational engineering, systems, implementation, customizations, and enhancements with Enterprise Warehouse Management Systems (WMS) for 3PL customers.
• Demonstrate good understanding of Warehouse Management-related business process flows.
• Understanding of Manhattan system process flows is desired.
• Knowledge of typical integrations, such as between an ERP and WMS systems.
• Experience developing and presenting analysis, strategy, and findings to Senior Company Leaders.
• Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems is desirable.
• Excellent written and verbal communication and presentation skills.
• Excellent stakeholder management skills with emphasis on customer service.
• Strong team player.
• Knowledge of Agile and Lean values/concepts.
• Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
• Strong influencing skills with customers to understand the system and capabilities for deliverables.
• Strong verbal and written communication skills necessary to inform teams and stakeholders.
• Business acumen and ability to understand the larger company strategy.
• Software skills, including use of Microsoft Office and web-based applications.

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to manipulate, handle, or feel.
• Ability to sit, walk, or stand for up to 8 hours per day.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.