Healthcare Enrollment Coordinator

2 weeks ago


Washington, Virginia, United States Collabera Full time
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Healthcare Enrollment Coordinator

About the Position:
  • The Enrollment Coordinator is tasked with ensuring precise registration of members into enrollment systems for intricate accounts.
  • This position requires collaboration with various internal and external parties to guarantee prompt and accurate enrollment procedures.
Key Responsibilities:
  • Process enrollment for subscribers and their dependents across all business lines through various communication methods for complex accounts.
  • Confirm enrollment status, modify membership records, rectify discrepancies in enrollment systems, and manage membership cancellations.
  • Conduct monthly reconciliation tasks and address discrepancies in a timely manner.
  • Work closely with the Account Installation Team for the member identification card process and collaborate with billing technicians for group enrollments.
  • Provide initial training for new employees and refresher training for existing staff.
Educational Requirements:
  • High School Diploma or equivalent
Essential Skills:
  • A minimum of 3 years of experience in membership enrollment, customer service, billing, claims processing, and/or data analysis
  • Ability to thrive in a collaborative team environment
  • Flexibility to adapt to multiple and rapidly changing priorities
  • Competence in understanding client accounts, process flow diagrams, and health insurance enrollment software
  • Meticulous attention to detail when entering data into systems
  • Excellent communication skills and a commitment to providing exceptional customer service to both internal and external stakeholders
Job Requirements
  • Claims processing
  • Insurance knowledge
  • Enrollment processes
  • Billing expertise
  • Membership record management
  • Discrepancy resolution
  • Termination processes
  • Collaboration with billing technicians
  • Enrollment technology
  • Reconciliation skills
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