Healthcare Enrollment Coordinator
2 weeks ago
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About the Position:
- The Enrollment Coordinator is tasked with ensuring precise registration of members into enrollment systems for intricate accounts.
- This position requires collaboration with various internal and external parties to guarantee prompt and accurate enrollment procedures.
- Process enrollment for subscribers and their dependents across all business lines through various communication methods for complex accounts.
- Confirm enrollment status, modify membership records, rectify discrepancies in enrollment systems, and manage membership cancellations.
- Conduct monthly reconciliation tasks and address discrepancies in a timely manner.
- Work closely with the Account Installation Team for the member identification card process and collaborate with billing technicians for group enrollments.
- Provide initial training for new employees and refresher training for existing staff.
- High School Diploma or equivalent
- A minimum of 3 years of experience in membership enrollment, customer service, billing, claims processing, and/or data analysis
- Ability to thrive in a collaborative team environment
- Flexibility to adapt to multiple and rapidly changing priorities
- Competence in understanding client accounts, process flow diagrams, and health insurance enrollment software
- Meticulous attention to detail when entering data into systems
- Excellent communication skills and a commitment to providing exceptional customer service to both internal and external stakeholders
- Claims processing
- Insurance knowledge
- Enrollment processes
- Billing expertise
- Membership record management
- Discrepancy resolution
- Termination processes
- Collaboration with billing technicians
- Enrollment technology
- Reconciliation skills
- Recruiter
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