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Member Enrollment Coordinator

2 months ago

Washington, Washington, D.C., United States Collabera Full time

Position Overview:
The ideal candidate will possess the necessary experience and skills outlined below. The Member Enrollment Coordinator is tasked with ensuring precise enrollment of individuals into our esteemed healthcare clients' member enrollment systems for intricate accounts.
This position requires collaboration with various internal and external parties to guarantee prompt and accurate enrollment procedures.

Key Responsibilities:
1. Process enrollments for subscribers and their dependents across all business lines through various channels including fax, U.S. mail, and/or e-mail for complex accounts.
2. Confirm enrollment statuses, update membership records, rectify discrepancies in the enrollment system, and manage membership terminations.
3. Conduct monthly reconciliation activities and address discrepancies in a timely manner.
4. Collaborate with the Account Installation Team regarding the member identification card process and liaise with billing technicians for group enrollments.
5. Provide initial training for new employees and refresher training for existing staff.

Educational Requirements:
A High School Diploma or GED is required.