Property Operations Manager
2 weeks ago
$1,000 First-Year Bonus*
Residential Community Director - Affordable Housing
ABOUT FAIRFIELD RESIDENTIAL:
Fairfield Residential stands as a prominent figure in the multifamily housing sector, dedicated to delivering outstanding and luxurious living experiences. With a rich history since 1985, we have developed and acquired over 1,000 communities, employing more than 1,400 associates across 30 markets nationwide. Our commitment to excellence is reflected in our award-winning culture, where associates are valued as essential contributors to our success.
Joining Fairfield means embarking on a fulfilling career path that emphasizes personal growth and collaboration in an open-dialogue environment. We take pride in fostering a culture that encourages the sharing of ideas and supports our associates' development.
ROLE OVERVIEW:
As a Residential Community Director, you will play a pivotal role in ensuring our properties maintain high operational standards and exceptional resident satisfaction. You will lead a dedicated team, overseeing all aspects of property management with a strong focus on customer service and financial performance.
KEY RESPONSIBILITIES:
TEAM LEADERSHIP
- Recruit, inspire, and develop a diverse and high-performing team.
- Provide ongoing coaching, constructive feedback, and conflict resolution.
- Ensure compliance with company policies and procedures among all staff.
FINANCIAL OVERSIGHT
- Develop, manage, and take ownership of the property's operational budget.
- Utilize property management software to generate reports, ensuring financial goals are met and identifying opportunities for cost savings and revenue enhancement.
- Oversee collections and manage legal proceedings when necessary.
PROPERTY MANAGEMENT
- Achieve targeted occupancy levels at competitive rental rates.
- Conduct regular property inspections and facilitate corporate or investor tours.
- Collaborate with the on-site team to ensure a seamless onboarding experience for new residents.
COMPLIANCE MANAGEMENT
- Collect and verify income documentation for compliance with LIHTC and HUD programs.
- Monitor adherence to income and rent limits, as well as utility allowances.
- Prepare units for state-required inspections and maintain positive relationships with local housing authorities.
MARKETING AND SALES
- Implement marketing strategies that align with branding standards.
- Ensure accurate representation of property information across marketing platforms.
CUSTOMER RELATIONS
- Enhance resident satisfaction through effective lease renewal strategies and retention initiatives.
- Act as a representative of Fairfield by professionally addressing resident concerns.
QUALIFICATIONS:
- Minimum of three years of experience in property management.
- Minimum of three years of experience with LIHTC.
- Proficiency in Microsoft Office Suite.
- Experience preparing for REAC inspections for HUD properties.
- Leadership experience in managing staff is preferred.
- Familiarity with Yardi or similar property management software.
- Strong understanding of budgeting processes.
- Knowledge of fair housing laws and regulations.
- Ability to interpret regulatory agreements.
- Proven track record of maintaining occupancy and financial performance in multifamily management.
- High school diploma or equivalent required; Bachelor's degree preferred.
- Industry certifications preferred, including HCCP, C3P, COS, or CPO.
- Valid driver's license required.
*The First-Year Bonus, less usual deductions, will be divided into two equal payments: the first payment following the completion of 90 days of employment, and the second payment following the completion of 1 year of employment.
Estimated Rate of Pay:
$57, $74,448.17This position is exempt; the range above reflects annual salary.
In addition to base salary, Fairfield offers all full-time associates the following, upon meeting eligibility requirements:
- Paid time off, paid holidays, and sick days.
- Matched 401(k).
- Medical, dental & vision insurance.
- Flexible spending account.
- Life insurance.
* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
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