Restaurant Management Team Lead

6 days ago

Naples, Florida, United States Mainsail Lodging and Development Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Operations Supervisor to join our team at Mainsail Lodging and Development. As a key member of our Food and Beverage management team, you will be responsible for ensuring exceptional service to all guests, developing and maintaining a strong team environment, and supporting the day-to-day operations of our Food and Beverage outlets.

Key Responsibilities
  • Responsible for the daily function of the restaurant operations, including ensuring that scheduled reservations are complete and set up accurately.
  • Maintain professionalism with team members, managers, and guests, and ensure that all team members are in proper uniform and approved attire.
  • Open and close shifts in accordance with the manager's checklist, and ensure that all necessary tasks are completed.
  • Greet guests, initiate conversations, and solicit feedback from guests to ensure exceptional service.
  • Handle daily scheduling of team members and adjust as necessary to ensure adequate staffing levels.
  • Implement proper tools for running shifts, including schedules, floor plans, reservations, and other necessary documents.
  • Solve team member issues, such as call-outs or other daily issues, and find solutions to guest issues, such as last-minute changes in reservations or cancellations.
  • Stay on the floor during meal periods, apply discounts, assist with Micros and billing issues, and make decisions on voids and complimentary charges.
  • Monitor and maintain tables, have knowledge of all menu items, including prep time, sauces, allergies, and accompaniments.
  • Monitor hours, watch the flow of business, and make cuts as necessary to ensure service levels are maintained.
  • Responsible for cleanliness and organization of the service station and dining room.
  • Train new hires on Innovation's service standards, menu knowledge, set up, and closing procedures.
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages, and attempt to limit problems and liability related to customers' drinking.
  • Assist in maintaining a motivated, interactive, and positive team, and demonstrate positive communication with team members.
  • Maintain fair and consistent coaching and counseling, and attend meetings as necessary.
  • Communicate and maintain positive inter-departmental relations, and check identification of customers to verify age requirements for the purchase of alcohol.
  • Communicate with managers of any issues, and perform other duties as assigned by F&B Managers or Director of Operations.
Qualification Standards
  • High School diploma or higher.
  • Previous Hospitality Food and Beverage experience required.
  • Excellent customer service skills.
  • Excellent communication skills, both verbal and written.
  • Ability to use technology, such as tablets and iPads.
  • Experience with Micros POS and OpenTable restaurant management software preferred.
Benefits

Mainsail Lodging and Development offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision insurance.
  • HSA and Flexible Spending Account options.
  • Basic Life and Disability Plan options.
  • 401K Retirement Plan.
  • Paid Time Off.
  • Holiday Pay.
  • Career Training and Development Opportunities.
  • Tuition Reimbursement.
  • Bereavement Leave.
  • Employee Assistant Program (EAP).
  • Jury Duty (may vary by state).
  • Employee Discounts.
  • Employee Referral Bonus.
  • Free meal for all full-service hotel employees.

Mainsail Lodging and Development is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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