Administrative Support Coordinator

6 days ago


Pensacola, Florida, United States DNA Comprehensive Therapy Services Full time

DNA Comprehensive Therapy Services

Located in Ormond Beach, we are one of the largest providers of behavioral and mental health services in Florida. We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

Our goal is to hire talented professionals who share our mission and values. As an Office Manager at DNA Comprehensive Therapy Services, you will be responsible for maintaining an efficient office routine. You will respond to patient inquiries and other correspondence as necessary, administer established guidelines for prioritizing work activities, evaluate effectiveness, and modify activities as needed.

  • You will review statements, invoices, receipts, and charges, work with clinic staff to establish performance standards for work assignments, monitor work status and progress, including goals and objectives.
  • You will provide services to individuals and coordination/support to psychiatrists, PAs, and APRNs, initiate and complete all relevant documentation within organizational time frames.
  • You will perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity, collaborate with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
Key Responsibilities:
  • Maintain accurate and up-to-date patient records, assist physicians and nurses with direct client care, and perform tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
  • Monitor voicemails throughout the day, return calls, and effectively resolve reasons for call within 24 hours of the call, document interactions accordingly.
  • Triage patient phone calls, both incoming and on voice mail, document interactions within 24 hours, discuss patient concerns with respective providers within 24 hours of incoming calls, emails, voicemails, or messages, document appropriately within the same time frame.

Requirements:

  • Bachelor's degree from an accredited college or university in business administration or healthcare-related field. Experience may substitute some education.
  • Minimum of three to five years of experience in healthcare.

Salary:

$42-45K depending on experience.



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