Community Support Case Specialist
2 weeks ago
City of New York is looking for dedicated individuals to join our team as Case Resolution Specialists.
In this role, under the guidance of the Case Resolution Supervisor, you will be responsible for addressing and resolving inquiries related to various assistance programs. This includes cash assistance, SNAP, medical aid, and employment services. Your investigative skills will be essential in reviewing case actions, implementing necessary corrections, and ensuring that all outstanding issues are effectively resolved.
Key Responsibilities:
- Analyze case inquiries and perform thorough research within Agency systems
- Communicate updates to representatives from community-based organizations
- Assess eligibility for cash assistance, SNAP, and medical programs
- Facilitate eligibility referrals for various services and benefits
- Engage in discussions regarding eligibility criteria with community representatives
- Authorize modifications in assistance and budgets based on accurate information
- Input client data into systems and manage clearances
- Draft comprehensive reports on case actions and histories
- Evaluate applicants for emergency assistance benefits
Minimum Qualifications:
- Bachelor's degree or
- High school diploma accompanied by two years of relevant experience
- College credits may be considered in lieu of work experience
Additional Information:
- This position welcomes qualified individuals with disabilities who meet the criteria for the 55-a Program
- Potential eligibility for loan forgiveness initiatives
- Residency in New York City is not a requirement
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