Private Jet Client Relations Associate

2 weeks ago


Salt Lake, Utah, United States California Retina Full time

Why You Will Appreciate This Role

Engage with the world of private aviation

Join our esteemed team at California Retina, where we take pride in maintaining a stable work environment, ensuring our employees feel secure and valued.

As an Aviation Customer Support Specialist, you will collaborate with your colleagues to deliver exceptional services to incoming and outgoing aircraft, while also providing outstanding assistance to crew members and their passengers.

At California Retina, our mission is to offer unparalleled service to every client, every day. By achieving this, we aim for our customers to recognize us as leaders in the industry, and we believe that our employees play a crucial role in fostering this atmosphere of excellence and customer loyalty. Our workplace culture is one where team members find fulfillment in their responsibilities and contribute to the company's success.

Key Responsibilities

Aviation Customer Support Specialist Duties

  • Delivering a superior customer service experience to private, military, and corporate aviation clients.
  • Coordinating aircraft services, including fuel orders and safe aircraft movements.
  • Arranging personal services such as hotel bookings, catering requests, and ground transportation.
  • Ensuring accurate communication through various channels (radio, telephone, electronic, etc.).
  • Processing sales transactions and related documentation.
  • Updating vehicle inventory and operational records to reflect daily activities.
  • Collaborating closely with team members and crew to meet customer needs.
  • Transporting passengers and crew members safely to designated locations as needed.
  • Assisting with aircraft movements and parking as required.
  • Performing additional tasks as assigned.

Qualifications

Aviation Customer Support Specialist Requirements

  • Comprehensive training in aviation safety and customer service will be provided.

Physical Requirements

  • Ability to see and hear clearly.
  • Ability to read, comprehend, and communicate effectively in English.
  • Ability to perform physical activities such as climbing, bending, and moving in confined spaces.
  • Ability to stand, sit, and walk for extended periods.
  • Ability to work in various weather conditions as necessary.
  • Ability to regularly lift and move items weighing up to 50 pounds.

Other Requirements

  • Must possess a valid driver's license.
  • Proficiency in operating a computer and typing effectively.
  • Ability to write clearly and legibly.
  • Must pass a drug screening and background check.

Education

High school diploma or GED is required.

California Retina operates 24/7 in many locations, and shift differentials may be available. We offer competitive starting wages and a comprehensive benefits package, including medical, dental, vision, paid time off, 401k matching, and profit sharing. Additionally, we provide bonus opportunities within a supportive work culture. We strive for excellence in our field and seek candidates who are dedicated to being the best in their roles.


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