Client Relationship Manager
2 weeks ago
Manage retention and expansion for a portfolio of existing small to medium-sized business clients:
- Formulate strategic account plans to achieve retention and growth objectives, ensuring they remain current and actionable.
- Establish and nurture relationships with key stakeholders and decision-makers within the client's organization.
- Facilitate commercial activities, including negotiations for your portfolio, escalating to leadership when necessary.
- Collaborate with Customer Success and Support teams to promptly address client concerns and deliver exceptional customer service.
- Track client engagement activities and proactively oversee the renewal pipeline, ensuring comprehensive documentation of account interactions.
- Escalate intricate issues (both internal and client-related) to management.
- Work alongside Finance and Revenue Operations to guarantee precise invoicing and timely payments.
- Coordinate with Sales and Onboarding teams to ensure effective onboarding of new clients and identify cross-selling opportunities within your existing portfolio.
- Influence product development by conveying client feedback to Commercial leaders and Product teams.
- Drive retention and sustainable growth across your portfolio.
- Plan and manage renewal processes and pricing adjustments to meet or exceed growth targets.
- Develop persuasive business proposals and negotiate commercial agreements.
- Collaborate with Marketing and Customer Success on targeted outreach initiatives.
- Maintain documentation of client engagement and proactively manage your renewal pipeline.
- Stay informed about developments in the media industry and product enhancements to align value propositions with client needs.
- Share industry insights with the broader commercial team.
- Experience working with small to medium-sized business clients.
- Demonstrated success in managing and growing a client portfolio.
- Strong communication and interpersonal skills, with the ability to build effective relationships with key stakeholders.
- Ability to collaborate across teams, including Sales, Customer Success, Finance, and Product, to provide a seamless client experience.
- Comfortable in a dynamic environment and adaptable to shifting priorities.
In addition to opportunities for career advancement, training, and a healthy work-life balance, MediaRadar offers a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible Paid Time Off
- Commuter Benefits
- Gym Discounts
- Summer Fridays
This is a full-time exempt position with a competitive salary range, plus benefits. Final compensation will be determined based on the candidate's location, skills, experience, and the company's pay equity.
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