DME Patient Service Representative

4 days ago


Elgin, Illinois, United States OrthoIllinois Full time

**Company Overview**

OrthoIllinois is a leading bone and joint center in northern Illinois, providing university-quality care delivery since 1967. Our multi-specialty philosophy focuses on exceptional customer service, making us an ideal workplace for candidates with outstanding interpersonal skills.

**Job Summary**

The DME Patient Service Representative is a key role in our Elgin Clinic, responsible for coordinating patient flow and account management, managing invoices, and verifying insurance benefits. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities**

  • Manage DME store cash wrap, inventory, and dispensing for walk-in patients and those referred by clinical practice
  • Provide product education to patients
  • Process rentals and manage patient accounts
  • Verify patients' insurance benefits
  • Support clinical scheduling and front desk teams
  • Manage patient information and cross-train on front desk responsibilities
  • Order supplies and patient orthosis
  • Process invoices and assist patients with payment questions
  • Obtain prior authorizations for procedures, including coding DME ordered prior to VOB
  • Coordinate schedules for Orthotists to ensure adequate staffing
  • Manage patient flow, including scheduling for initial and return appointments

**Requirements**

  • High school diploma or equivalent required
  • A minimum of one year experience in a similar role or performing similar tasks
  • Basic working knowledge of Microsoft Word and Google suites
  • Previous experience with EMR system preferred

**Benefits**

  • Company-sponsored Medical, Dental, Vision Insurance
  • Company-paid Life insurance and additional Voluntary Life
  • Company-paid Long and Short Term Disability Insurance
  • 401k with company match and profit sharing
  • Employee Assistance Program
  • Generous paid time off program and holidays
  • Company-paid wellness program
  • Employee appreciation events throughout the year
  • Discounted cell phone service and discounts with local vendors


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