Customer Service Representative

3 days ago


Elgin, Illinois, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Service Center, you will play a vital role in providing exceptional service to our customers, ensuring their claims are processed efficiently and effectively.

Key Responsibilities
  • Claims Processing: Assign new claims to the appropriate claims handler, ensuring accurate and timely processing.
  • Customer Communication: Communicate clearly and professionally with customers via phone, email, and/or our claims system, providing updates on claim status and required documentation.
  • Quality Service: Participate in and maintain a quality service culture within the Customer Service Team, ensuring high standards of service delivery.
  • Additional Duties: Perform other duties as assigned, supporting the organization's quality program(s) and contributing to the overall success of the team.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
  • Skills: Excellent oral and written communication skills, PC literate, including Microsoft Office products, good customer service skills, strong organizational skills, good interpersonal skills, ability to work in a team environment, and ability to meet or exceed Performance Competencies.
About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing exceptional service to our customers, and we are seeking a talented and dedicated individual to join our team.



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