Durable Medical Equipment Patient Representative
7 days ago
**Company Overview**
OrthoIllinois is a leading bone and joint center in northern Illinois, providing university-quality care delivery since 1967. Our multi-specialty approach focuses on exceptional customer service and patient satisfaction.
**Job Summary**
The DME Patient Service Representative plays a critical role in coordinating patient flow and account management, ensuring seamless interactions between patients, clinicians, and administrative teams. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
**Key Responsibilities**
- Manage DME store cash wrap, inventory, and dispensing for walk-in patients and those referred by clinical practice
- Educate patients on products and services
- Process rentals, verify insurance benefits, and support clinical scheduling and front desk teams
- Manage patient accounts, ensuring accurate and up-to-date information
- Cross-train on front desk responsibilities and order supplies and patient orthosis
- Process invoices, bill patients, and assist with payment-related inquiries
- Obtain prior authorizations for procedures, including coding and completing the authorization process
- Coordinate schedules for Orthotists to ensure adequate staffing for daily operations
- Manage patient flow, including scheduling for initial and return appointments
**Requirements**
- High school diploma or equivalent required
- A minimum of one year experience in a similar position or performing similar tasks
- Basic working knowledge of Microsoft Word and Google suites
- Previous experience with EMR systems preferred
**Benefits**
- Company-sponsored Medical, Dental, Vision Insurance
- Company-paid Life insurance and additional Voluntary Life
- Company-paid Long and Short Term Disability Insurance
- 401k with company match and profit sharing
- Employee Assistance Program
- Generous paid time off program and holidays
- Company-paid wellness program
- Employee appreciation events throughout the year
- Discounted cell phone service and discounts with local vendors
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