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Service BDC Representative

2 months ago

Elgin, Illinois, United States Hopkins Ford Full time
Job Summary

The Service BDC Representative will be responsible for coordinating all incoming requests made via various channels, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.

Key Responsibilities
  • Promote and Deliver Exceptional Customer Experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings
Requirements
  • No prior car experience or education required
  • Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
  • Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
  • Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
  • Clean driving record & valid driver's license
About Our Company

Hopkins Ford is a leading automotive dealership offering a wide range of new and certified pre-owned vehicles, financing options, auto service and repairs, and genuine Ford parts. We strive to provide an exceptional customer experience and are committed to diversity and inclusion in the workplace.