Customer Service Representative

3 days ago


Elgin, Illinois, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Service Center, you will play a critical role in expediting the claims application process, ensuring accurate case assignment, and providing exceptional customer service.

Key Responsibilities
  • Claims Processing: Assign new claims to the appropriate claims handler, ensuring timely and accurate processing.
  • Customer Communication: Effectively communicate with customers via phone, email, and written correspondence, providing clear and concise information about claim status, required documentation, and timeframes.
  • Quality Service: Participate in and maintain a quality service culture within the Customer Service Team, ensuring high standards of customer satisfaction and service excellence.
  • Additional Responsibilities: Perform other duties as assigned, supporting the organization's quality program(s) and contributing to the overall success of the Service Center.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of clerical or customer service experience or equivalent combination of education and experience preferred.
  • Skills: Excellent oral and written communication skills, PC literacy, good customer service skills, strong organizational skills, good interpersonal skills, and ability to work in a team environment.
Work Environment

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse, equitable, and inclusive workplace, where each person can bring their unique skills, knowledge, and experience to contribute to our success.



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