Current jobs related to Customer Support Specialist for National Accounts - Farmington, Connecticut - New York Life Insurance Company

  • Desktop Support Specialist in Farmington, CT

    4 weeks ago

    Farmington, Connecticut, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Farmington, Connecticut.Responsibilities:Provide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and client center...

  • Customer Support Specialist

    2 weeks ago

    Farmington, Connecticut, United States Kelly Full time

    Unlock Your Potential as a Customer Support RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Customer Support Representative to join our team at Kelly Services.About the RoleAs a Customer Support Representative, you will be the...

  • Medical Accounts Receivable Specialist

    4 weeks ago

    Farmington, Connecticut, United States Orthopedic Associates of Hartford Full time

    Medical Accounts Receivable SpecialistWe are seeking a highly skilled Medical Accounts Receivable Specialist to join our Billing & Collections team at Orthopedic Associates of Hartford, P.C. This role is responsible for following policies and procedures to ensure timely and accurate follow-up on claims for the resolution of outstanding balances and...

  • Medical Accounts Receivable Specialist

    3 weeks ago

    Farmington, Connecticut, United States Orthopedic Associates of Hartford Full time

    Medical Accounts Receivable SpecialistOrthopedic Associates of Hartford, P.C. is seeking a highly skilled Medical Accounts Receivable Specialist to join our Billing & Collections team in our Farmington business office.Key Responsibilities:Follow established policies and procedures to ensure timely and accurate resolution of outstanding claims and...

  • Medical Accounts Receivable Specialist

    4 days ago

    Farmington, Connecticut, United States ORTHOPEDIC ASSOCIATES OF HARTFORD Full time

    Job SummaryOrthopedic Associates of Hartford is seeking a Medical Accounts Receivable Specialist to join our Billing & Collections team. The successful candidate will be responsible for following policies and procedures, timely and accurately following-up on claims for the resolution of outstanding balances, and denials, working directly with commercial and...

  • Interventional Radiology Technologist Position

    1 week ago

    Farmington, Connecticut, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Interventional Radiology Technologist for a 13-week contract in Connecticut.Job DetailsSpecialty: Interventional Radiology TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelBenefits of this Interventional Radiology Technologist role with Healthcare...

  • Insurance Specialist

    4 weeks ago

    Farmington, Connecticut, United States The Center for Children Full time

    Job SummaryThe Center for Children with Special Needs is seeking a highly organized and detail-oriented Insurance Specialist to support our growing behavioral health organization. In this role, you will be responsible for providing end-to-end support for prior authorizations, maintaining accurate records, and partnering with clinical team members to...

  • Customer Service Representative

    4 days ago

    Farmington, Connecticut, United States Mott Full time

    Job Title: Customer Service SpecialistMission of the position: To deliver exceptional customer experiences through timely and accurate order management, contract review, and customer portal management.Key Responsibilities:Develop and maintain strong relationships with customers by understanding their business needs and providing proactive support.Review and...

  • Accounts Receivable Specialist

    2 weeks ago

    Farmington, Connecticut, United States Alto Health Care Staffing Full time

    Job SummaryWe are seeking a highly skilled and experienced Collections and Recovery Specialist to join our team at Alto Health Care Staffing. As a key member of our finance team, you will be responsible for performing financial investigations to determine debtors' ability to pay, setting up payment plans, and performing phone and mail collections.Key...

  • Insurance Specialist

    7 days ago

    Farmington, Connecticut, United States The Center for Children Full time

    Job SummaryThe Center for Children with Special Needs is seeking an Insurance Specialist to support our growing behavioral health organization. In this role, you will be responsible for providing end-to-end support for prior authorizations across a variety of clinical services, maintaining clear and accurate records, and partnering with clinical team members...

  • Sales Associate

    4 days ago

    Farmington, Connecticut, United States Anthropologie Full time

    Customer Experience SpecialistAt Anthropologie, we're seeking a talented Customer Experience Specialist to join our team. As a Seasonal Sales Associate, you will contribute to driving sales through providing a genuine and unique experience to each customer.Key Responsibilities:Initiate genuine conversations to engage with customers in a personalized way,...

  • After School Support Specialist

    2 weeks ago

    Farmington, Connecticut, United States Wyndy LLC Full time

    After School Support PositionWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, assisting with homework and academic assignments, and helping to create engaging and educational activities.Key Responsibilities:Assist...

  • Senior Technical Support Specialist

    3 days ago

    Farmington, Connecticut, United States Worldwide TechServices Full time

    Job Description:At Worldwide TechServices, we are seeking a highly skilled and experienced Senior Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting...

  • Customer Service Ambassador

    1 week ago

    Farmington, Connecticut, United States LAZ Parking LTD, LLC Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and customers.Key Responsibilities:Greet customers in a welcoming and professional mannerRespond...

  • Customer Service Representative

    1 week ago

    Farmington, Connecticut, United States Kelly Services, Inc. Full time

    Job SummaryAs a Customer Service Representative at Kelly Services, Inc., you will be responsible for handling customer inbound and outbound calls, providing solutions and alternatives within time limits, and maintaining accurate records of customer interactions. You will also process customer accounts and file documents, adhering to established communication...

  • Customer Service Ambassador

    1 month ago

    Farmington, Connecticut, United States LAZ parking Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesGreet customers in a welcoming and professional manner, responding...

  • Behavioral Health Specialist

    3 weeks ago

    Farmington, Connecticut, United States The Center for Children Full time

    Job OpportunityWe are seeking a highly skilled Licensed Behavior Analyst to join our interdisciplinary team at The Center for Children with Special Needs.Job SummaryThe successful candidate will provide behavior analytic treatment and supervision to children and adolescents with autism spectrum disorder (ASD) and related neurodevelopmental disorders in a...

  • Behavioral Health Specialist

    3 days ago

    Farmington, Connecticut, United States The Center for Children Full time

    Job Title: Licensed Clinical Behavior AnalystJob Summary:We are seeking a highly skilled Licensed Clinical Behavior Analyst to join our interdisciplinary team at The Center for Children with Special Needs. As a Licensed Clinical Behavior Analyst, you will be responsible for providing behavior analytic treatment and supervision to children and adolescents...

  • Senior Account Manager

    1 month ago

    Farmington, Connecticut, United States Digital United Full time

    Account Manager Job DescriptionWe are seeking a highly skilled Account Manager to join our team at Digital United. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer experiences.Key Responsibilities:Develop and execute account plans to...

  • Grants Compliance Specialist

    3 days ago

    Farmington, Connecticut, United States San Juan College Full time

    Job SummaryThis position is responsible for ensuring college compliance with federal, state, and private foundation regulations and policies. The Grants Compliance Specialist will oversee pre- and post-award processes to guarantee federal, state, and private foundation contract compliance.Main ResponsibilitiesProvide guidance to grant recipients to ensure...

Customer Support Specialist for National Accounts

2 months ago

Farmington, Connecticut, United States New York Life Insurance Company Full time

Job Requisition ID: 90674

Location Designation: Hybrid - 3 days per week

At New York Life Insurance Company, we provide extensive insurance and absence management solutions tailored for mid-sized and large enterprises. Our mission is to cultivate a healthier, happier, and more secure workforce, thereby contributing to our legacy of being there when it matters most. In this role, you will design, implement, and support solutions that directly influence the lives of employees, ensuring financial security and peace of mind through our various offerings, including absence, accident, disability, voluntary benefits, and life insurance solutions.

Position Overview:

The Customer Support Specialist plays a vital role in delivering guidance and administrative services for significant National Account clients. This position involves responding to inquiries related to both retiree and active dependent life insurance. The Specialist collaborates closely with third-party vendors to gather necessary information for billing and validating premium payments to facilitate life insurance claims processing. Additionally, the Specialist ensures accurate and timely entry of customer data.

Key Responsibilities:

  • Engage effectively with service partners and vendors to offer consultative support to customers associated with large National Account clients.
  • Deliver exceptional customer service.
  • Utilize information, policies, and resources to provide precise and efficient responses.
  • Manage a balance of inbound and outbound calls while executing other daily tasks.
  • Consistently meet established quality performance standards.
  • Prepare tailored packages for customers that include specific benefit materials.
  • Collaborate with vendors on customer billing, payment applications, and account reconciliations.
  • Investigate and confirm coverage by collecting relevant information.
  • Support the team in annual premium billing activities, including extending or canceling coverage and communicating any applicable rate changes.
  • Document all decisions and discussions that occur during the assessment process.
  • Accurately record calls in the designated database.
  • Update and maintain reference materials/forms to ensure resolution accuracy.
  • Exhibit a willingness to learn and effectively apply new skills as customer expectations evolve.
  • Participate in team meetings and contribute to organizational goals.
Qualifications:
  • High School Diploma required; some college education preferred.
  • Strong verbal and written communication skills, along with interpersonal abilities.
  • Ability to actively listen, probe for clarification, and demonstrate empathy towards customers.
  • Excellent analytical, problem-solving, and organizational skills.
  • Proficient in navigating multiple systems and tools.
  • Strong computer skills, particularly in Microsoft Office applications such as Outlook, Excel, and Access.
  • Ability to work collaboratively as a team member and assist others in managing workload.
  • Prior experience in customer service within a call center or similar professional environment (2+ years preferred).
  • Capability to multi-task effectively.
  • Adaptability to support changes and meet evolving business and customer needs.
Additional Information:

This position involves a hybrid work schedule, with remote work on designated days and on-site work during the week.

Compensation:

Salary range: $32,500 - $57,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on various factors, including individual experience, skills, qualifications, and job location. Employees may also be eligible for an annual discretionary bonus and an incentive program.

Benefits:

We offer a comprehensive benefits package, including leave programs, adoption assistance, and student loan repayment options. We continuously refine our offerings based on employee feedback to ensure you thrive both professionally and personally.

Diversity Commitment:

We believe in fostering a diverse workforce, as it aligns with our mission to advocate for the financial security and success of individuals in every community. Diversity, equity, and inclusion are core principles embedded in our brand and culture.

As a recognized leader in the industry, New York Life is dedicated to enhancing local communities through employee giving and volunteerism. We operate in the best interests of our policy owners, ensuring a stable and supportive environment for our employees.