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Senior Account Manager

2 months ago

Farmington, Connecticut, United States Digital United Full time
Account Manager Job Description

We are seeking a highly skilled Account Manager to join our team at Digital United. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and execute account plans to drive business growth and customer satisfaction
  • Build and maintain strong relationships with clients through regular communication and proactive value-added interactions
  • Lead and manage client communications, including regular meetings and updates
  • Participate in team meetings and provide insights to drive business decisions
  • Identify and pursue growth opportunities with clients, and manage scope creep
  • Stay up-to-date with industry trends and developments, and communicate them to clients
  • Organize and lead large team and client meetings, and ensure they are productive and effective
Requirements:
  • 5+ years of account management experience in digital marketing, preferably in an agency setting
  • Deep understanding of and experience in managing clients on projects such as web site development, marketing, measurement and analytics, content management, digital marketing and internet technology, omnichannel marketing campaigns, and more
  • Experience in our core industries of Healthcare, Financial Services and Higher Education
  • Proficiency in writing project overviews
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, reliability and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem solving skills
What We Offer:
  • The best co-workers you'll ever find
  • Unlimited PTO
  • Medical, Dental, Vision, 401k
  • Annual bonuses for all levels
  • Ongoing training opportunities
  • Planned outings and team events (remote workers included)

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive and equitable work environment where everyone can thrive.