Senior Technical Support Specialist
3 weeks ago
Job Description:
At Worldwide TechServices, we are seeking a highly skilled and experienced Senior Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for a variety of technology-based products in an end-user computing environment.
- Collaborate with senior-level end users to resolve technical issues and provide solutions.
- Perform complex troubleshooting, installs, and repair activities, including PC's, desktops, laptops, tablets, and printers.
- Manage, deploy, track, and keep secure IT assets.
- Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.
- Respond to change management requests, including installing new PC equipment and providing end-user desk-side support.
- Perform Install/Move/Add or Change (IMAC) activities and all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational/customer service metrics.
Requirements:
- Typically requires technical school certification or equivalent of 4-7 years of relevant experience.
- Proficient in hardware technology and configurations.
- Proficiency with PowerPoint, Microsoft Word, Excel, and Outlook.
- Microsoft Office 365 preferred.
- ITIL knowledge.
- Knowledge of ticketing systems.
- Experience using Active directory.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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