Guest Services Associate

2 weeks ago

Nashville, Tennessee, United States Moody Full time


The Guest Services Associate is responsible for managing the check-in and check-out processes for guests at the hotel, ensuring a high level of customer satisfaction through professional and efficient service.


Key Responsibilities:

  • Perform Front Desk operations related to guest arrivals and departures, adhering to established guidelines and procedures; handle all financial transactions with accuracy.
  • Address guest inquiries, concerns, and feedback promptly and courteously; resolve issues effectively or escalate them to appropriate departments when necessary.
  • Manage reservations by pre-registering guests, blocking rooms, and processing same-day bookings in line with hotel pricing strategies and promotional offers; handle cancellations as per protocols.
  • Complete required logs and reports as directed by management.
  • Facilitate alternative accommodations for guests when required, following established protocols.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • Strong understanding of company policies, procedures, and services; general awareness of other hotel departments.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Proficient in using Front Desk software and systems.
  • Fluent in English; proficiency in a second language is a plus.
  • Strong time management skills with the ability to prioritize tasks effectively.
  • Outstanding problem-solving abilities.
  • Commitment to maintaining a customer-centric approach.
  • Excellent organizational and planning capabilities.
  • Ability to collaborate effectively within a team.
  • Adherence to corporate standards and procedures.

Experience and Education:

  • High School diploma or equivalent experience.
  • Minimum of 1 year of experience in a Front Desk or customer service role.
  • Participation in required annual training as designated by the organization.
  • Any additional training as mandated by management.

Work Environment:

  • This position operates in a professional office setting, utilizing standard office equipment such as computers, telephones, and printers.
  • This is a full-time role, with occasional overtime as needed.
  • Work schedules may vary.
  • This role is primarily indoors.

  • Guest Services Associate

    2 weeks ago

    Nashville, Tennessee, United States Red Roof Full time

    Guest Services Associate - Full-TimeJob Category: Hospitality - Hourly Requisition Number: FRONT01437Job OverviewWe are seeking a dedicated individual to enhance our guests' experiences by showcasing the local area and guiding them to their favorite attractions.Your role will be pivotal in creating memorable moments for our guests, ensuring that each...

  • Housekeeping Associate

    5 days ago

    Nashville, Tennessee, United States Concord Hospitality Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at Concord Hospitality. As a Housekeeper, you will play a critical role in ensuring the cleanliness and maintenance of our guest rooms, public areas, and back-of-house spaces.Key ResponsibilitiesCleaning and Maintenance: Clean and service assigned guest rooms in...

  • Guest Services Associate

    2 weeks ago

    Nashville, Tennessee, United States Moodynational Full time

    Front Desk ClerkJob Category: HospitalityPosition OverviewMoodynational is in search of committed professionals to fill the role of Front Desk Clerk. This position is essential in fostering authentic relationships with guests while delivering outstanding customer support. The successful candidate will demonstrate exceptional communication skills, adept...

  • Overnight Guest Services Associate

    5 days ago

    Nashville, Tennessee, United States Travel + Leisure Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Overnight Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesGuest Welcome and...

  • Guest Services Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Eximius Associates Full time

    Job OverviewPosition Title: Host and CashierCompany: Eximius AssociatesAbout Eximius Associates: Eximius Associates is a distinguished firm specializing in the organization of upscale corporate gatherings, tailored private events, and leading industry conferences. As we broaden our presence, we are committed to providing outstanding service to our clientele....

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Position Overview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that guests have a seamless and enjoyable experience from the moment they arrive until their departure.Key Responsibilities:- Deliver exceptional service by addressing guest inquiries and fulfilling requests throughout their stay.- Maintain a...

  • Evening Guest Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Chick-fil-A Church Street - Nashville Full time

    Career OpportunityWe are seeking a dedicated Front of House Team Member for our innovative Chick-fil-A concept restaurant. This dynamic establishment emphasizes Catering, 3rd Party Deliveries, Mobile Ordering, and advanced Delivery Methods, distinguishing us in the fast-paced food service industry.Key Responsibilities:Warmly greeting and serving guests while...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our goal is straightforward: to create unforgettable experiences for our guests. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over...

  • Guest Services Representative

    2 weeks ago

    Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our vision is clear: to create unforgettable experiences for travelers. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you enthusiastic about providing outstanding service?At 24-7 Hotel Management, we are looking for a dedicated Guest Services Coordinator who excels in delivering remarkable experiences for our guests. In this role, you will engage with visitors, facilitate the check-in and check-out processes, and ensure that...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are on the lookout for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will engage with visitors, facilitate check-in and check-out processes, and ensure that...

  • Guest Services Coordinator

    1 week ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are looking for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will be responsible for welcoming guests, facilitating check-in and check-out processes, and...

  • Guest Services Coordinator

    2 weeks ago

    Nashville, Tennessee, United States 24-7 Hotel Management Full time

    Become a Key Member of Our Hospitality TeamAre you passionate about delivering outstanding service?At 24-7 Hotel Management, we are on the lookout for a dedicated Guest Services Coordinator who excels in creating memorable experiences for our guests. In this role, you will engage with visitors, facilitate the check-in and check-out processes, and ensure that...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States Wyndham Destinations Full time

    We Create Memorable Experiences At Wyndham Destinations, our goal is straightforward: to provide unforgettable vacation experiences. Our Vacation Ownership division encompasses brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With over 19,000 dedicated...

  • Evening Guest Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Chick-fil-A Church Street - Nashville Full time

    Career OpportunityWe are seeking a dedicated Front of House Team Member for our dynamic Chick-fil-A concept restaurant. This establishment emphasizes Catering, Third Party Deliveries, Mobile Ordering, and innovative Delivery Methods, distinguishing us in the food service sector.Key Responsibilities:Warmly greeting and serving customers with our Service...

  • Guest Services Representative

    1 week ago

    Nashville, Tennessee, United States NP 5th LLC Full time

    Job OverviewPOSITION SUMMARY:As a vital member of the NP 5th LLC team, the Guest Services Representative exemplifies our commitment to outstanding customer service by warmly welcoming guests upon their arrival, efficiently managing check-in and check-out processes, and addressing guest inquiries with professionalism and care.If you are enthusiastic about the...

  • Guest Services Manager

    2 weeks ago

    Nashville, Tennessee, United States White Lodging Services, Inc. Full time

    Overview: White Lodging Services, Inc. is dedicated to the development and management of a distinguished collection of premium hotels, vibrant rooftop bars, and exceptional dining establishments in some of the most desirable cities across the nation. We understand that the essence of hospitality, much like life, revolves around the impressions we leave on...

  • Guest Services Supervisor

    2 weeks ago

    Nashville, Tennessee, United States Hotel Leveque Full time

    Position OverviewThe Guest Services Supervisor is responsible for overseeing the front desk and guest service operations at Hotel Leveque. This role requires a dedicated focus on guest satisfaction and effective problem-solving skills. As a leader in the team, the Guest Services Supervisor ensures that the front office is adequately staffed, promotes...

  • Guest Service Ambassador

    11 hours ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Marriott International Inc. As a Guest Service Expert, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a memorable and unique dining experience.Key ResponsibilitiesProvide attentive and personalized service to guests,...

  • Guest Services Supervisor

    2 weeks ago

    Nashville, Tennessee, United States Hotel Leveque Full time

    Position Overview:As the Guest Services Supervisor at Hotel Leveque, you will oversee the front desk and guest services team, ensuring an exceptional experience for all guests. This role requires a proactive approach to problem-solving and a steadfast commitment to guest satisfaction throughout their stay.Key Responsibilities:1. Welcome guests upon arrival...