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Guest Services Coordinator

2 months ago

Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time
Hotel Front Desk Receptionist

We are looking for a dedicated and personable individual to fill the role of hotel front desk receptionist. In this vital position, you will be responsible for delivering outstanding service to our guests, ensuring their stay is enjoyable and memorable. If you possess excellent communication abilities, a strong commitment to your work, and a genuine enthusiasm for guest satisfaction, we encourage you to consider this opportunity.

Compensation:

$14 - $16+

Key Responsibilities:
  • Collaborate with housekeeping to guarantee that guest accommodations are ready
  • Accurately maintain and update guest records
  • Efficiently check guests in and out, providing essential keys and room information
  • Manage room reservations through various platforms and respond to guest inquiries
  • Professionally address and resolve customer complaints
  • Offer comprehensive information regarding hotel amenities and services
  • Oversee group bookings and provide special attention to VIP guests
  • Promote additional services when suitable
  • Handle reservations across different channels
Qualifications:
  • Skilled in managing phone communications and high-pressure situations
  • Prior experience in hotel front desk or customer service roles is preferred
  • Familiarity with Microsoft Office and booking systems
  • Strong organizational, time management, and customer service skills
  • Minimum educational requirement: high school diploma or equivalent
About Orangewood Inn & Suites KCI

Our establishment is ideally situated near a major airport, and we take pride in offering a comfortable and inviting atmosphere for all our guests.