Front Desk Representative
2 days ago
We are seeking a highly organized and attentive Front Desk Clerk to join our team at Fairfield Inn & Suites - Princeton, WV.
Key Responsibilities:
- Ensure seamless check-in and check-out processes for guests
- Manage online and phone reservations, providing accurate information and resolving any issues that may arise
- Process payments and verify credit card data, maintaining confidentiality and security
- Register guests, collecting necessary information and assigning rooms
- Welcome guests and provide information about our hotel, amenities, and services
- Respond to client complaints in a timely and professional manner, escalating issues as necessary
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain accurate records of bookings and payments
Requirements:
- Customer service background with excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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