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Guest Services Representative

4 weeks ago

Princeton, New Jersey, United States Graduate Princeton Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Graduate Princeton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and inquiries in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room reservations, cancellations, and modifications, ensuring accurate and up-to-date information.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
  • Maintain a clean and organized work environment, adhering to hotel standards and protocols.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or hospitality setting, with a focus on guest services and front desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic computer skills and proficiency in hotel software systems.
What We Offer

As a Guest Services Agent at Graduate Princeton, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.