Customer Service Representative

18 hours ago


Princeton, New Jersey, United States Southern Multifoods, Inc. Full time
Job Title: Customer Service Representative

Job Summary:
We are seeking a Customer Service Representative to join our team at Southern Multifoods, Inc. This role is responsible for providing excellent customer service, operating cash registers, and assisting with front-line food preparation procedures.

Responsibilities:


  1. Provide quick, efficient service and quality products to customers.
  2. Maintain knowledge and operation of all equipment.
  3. Follows and abides by all safety rules, policies, and procedures.
  4. Ensure customer satisfaction by providing consistent product portions and excellent quality, service, and cleanliness.


Requirements:


  1. Some high school courses preferred.
  2. Must be clean, neat, and well-groomed.
  3. Must have good interpersonal communication skills to work with customers and other employees.
  4. Must have good hearing to work with customers and fellow employees.
  5. Must be honest.
  6. Must be able to follow verbal and written instructions and read recipes.
  7. Must have basic knowledge of fast food operation and field knowledge of cash register and front-line preparation procedures.
  8. Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
  9. Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
  10. Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
  11. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
  12. Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
  13. Must be able to count money and give change correctly.


Working Conditions:

Work area temperature may be extreme, and noise level may be high at times. May have to work without food or drink during busy times.

Consequence Of Errors:

Injured employees, dissatisfied customers, loss of revenue, damaged equipment.

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