Guest Services Representative
4 weeks ago
Job Summary
The Guest Services Agent is a key member of the Graduate Princeton team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role; ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills; ability to work effectively with guests and colleagues.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to stand for long periods, lift up to 20 pounds, and move quickly in a dynamic environment.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to be part of a team that delivers exceptional guest experiences.
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