Guest Services Representative

4 weeks ago


Princeton, New Jersey, United States Graduate Princeton Full time

Job Summary

The Guest Services Agent is a key member of the Graduate Princeton team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role; ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills; ability to work effectively with guests and colleagues.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods, lift up to 20 pounds, and move quickly in a dynamic environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to be part of a team that delivers exceptional guest experiences.


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