Customer Service Representative
2 weeks ago
As a Front Desk Associate at Immediate Care Walk In Management LLC, you will play a vital role in providing exceptional customer service to our patients. Your primary responsibilities will include greeting patients, updating insurance information, verifying health insurance benefits, explaining payment policies, and answering phones. You will also be responsible for performing various administrative tasks, such as registering patients, obtaining demographic and financial information, and maintaining accurate records.
Key Responsibilities
- Greet and register patients, providing general assistance and support as needed.
- Obtain and enter demographic and financial information into our computer system.
- Verify insurance eligibility and explain payment policies to patients.
- Determine and collect co-pays, co-insurance, deductibles, and past due balances.
- Communicate with primary care providers and insurance carriers as needed.
- Answer phones, take messages, and return voicemails.
- Perform other administrative tasks as assigned by the Office Manager or Practice Administrator.
Requirements
- High school diploma required.
- Medical billing/medical receptionist experience preferred.
- Basic computer skills and attention to detail.
- Exceptional customer service and phone etiquette skills.
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