Counter Service Representative
4 weeks ago
Maman is a fast-growing company committed to serving the best cookies and coffees while building a national brand. We're passionate about creating memorable experiences for every single customer.
Job DescriptionWe're seeking a skilled Counter Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service, managing the cafe space, and ensuring a seamless experience for our guests.
Key Responsibilities:- Manage the counter aesthetics and maintain a clean and organized workspace
- Greet guests, communicate seasonal specials, and encourage guests to try our best-selling items
- Navigate the Toast POS system to accurately ring up customers' orders
- Make decisions based on ensuring happiness for guests, the team, and the company while maximizing profitability
- Maintain safety standards and adhere to maman's policies and procedures
- Investigate and resolve any guest concerns
- Assist with re-stocking at the end of your shift and ensure return visitors through warm hospitality and impeccable service
- Counter/cashier experience and a passion for hospitality
- Engaging and welcoming communication skills and presence
- Quality, aesthetics, and top-notch customer experience are non-negotiables
- Ability to work positively and collaboratively to achieve the highest standards of delivery
- Flexibility to work a variety of shifts, including weekends, holidays, and special events
- Competitive salary, healthcare, and sweet perks for always going the extra mile and living our values
- Training to get you settled into your role and learning opportunities to broaden your skill set
- Great opportunity to progress with maman and internal mobility and growth will be encouraged when possible
We're looking for awesome, hard-working people who are all about creating memorable experiences for every single maman customer. If you're passionate about hospitality, customer service, and creating a welcoming atmosphere, we'd love to hear from you
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