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Front Desk Associate

4 weeks ago

Princeton, New Jersey, United States The Tox Full time
Job Opportunity

The Tox—Princeton is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As the face of our studio, you will be responsible for providing exceptional client service and ensuring the smooth operation of our facility.

Key Responsibilities:
  • Schedule and confirm client appointments
  • Reschedule appointments, handle cancellations and no-shows, as required
  • Collect client information and add to the Client Management Software, MindBody
  • Process payment for sessions, packages, and retail purchases
  • Follow-up with clients after their treatment and schedule future appointments
  • Greet clients and check them in using the Client Management Software, MindBody
  • Communicate in a professional manner with clients, in person, via phone, email, text, and other modalities
  • Be proficient in the use of the Client Management System, MindBody
  • Be a knowledgeable representative of The Tox and its product offerings
  • Provide product information regarding retail items and promotions
  • Perform all opening, closing, and operational procedures, as outlined
  • Assist with inventory and supply counts, as appropriate
  • Develop and maintain a thorough working knowledge of all services, pricing, and products as well as standard operating procedures and policies
Requirements:
  • High School Diploma or Equivalent
  • Reliable transportation
  • Willingness to learn and take direction
  • Confident, self-starter
  • Friendly, with a sense of humor
  • Marketing and sales experience a plus
Benefits:
  • 401(k)
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Bonuses available
  • Opportunity for advancement
  • Paid time off
  • Training & development

The Tox is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.