Service Coordinator

1 week ago


Columbia, Maryland, United States Convergint Federal Solutions Full time
Job Description

**Convergint Federal Solutions: Service Coordinator Role**

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Convergint Federal Solutions. As a Service Coordinator, you will be responsible for managing service operations and coordinating resources to ensure exceptional customer service.

Key Responsibilities:

  • Service Request Management: Receive and log service requests, gather accurate information for service appointments.
  • Resource Coordination: Schedule and dispatch service technicians to customer sites, ensure efficient resource allocation.
  • Customer Communication: Maintain clear communication with customers throughout the service process, provide updates on service appointments and completion.
  • Documentation: Maintain accurate service records, including history, equipment details, and customer interactions.
  • Inventory Management: Monitor and manage service parts and inventory for technician availability.
  • Billing and Invoicing: Assist in preparing service invoices for timely and accurate billing.
  • Quality Assurance: Ensure high-quality service delivery and prompt issue resolution.
  • Customer Satisfaction: Proactively seek feedback and address concerns to achieve high levels of satisfaction.
  • Reporting: Generate and analyze service reports for improvement opportunities.
  • Compliance: Ensure adherence to company policies, regulations, and safety standards.

Requirements:

  • High school diploma or equivalent, experience in service coordination or customer service preferred.
  • Strong organizational and communication skills.
  • Proficient in Microsoft Office Suite and service management software.
  • Customer-focused with a commitment to high-quality service.

Company Benefits:

  • Company Holidays and Paid Time Off
  • Medical, Dental Vision Plan
  • Life insurance Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Corporate Social Responsibility Day

About Convergint Federal Solutions:

Convergint Federal Solutions is a leading security integrator focused on physical security for the U.S. Federal Government. We are dedicated to providing exceptional service and support to our customers.


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