Service Operations Coordinator
2 weeks ago
The Service Operations Coordinator plays a crucial role in ensuring the smooth functioning of daily service activities by managing the scheduling of our service personnel. This dynamic position requires a candidate who excels in teamwork and thrives in high-pressure environments.
KEY RESPONSIBILITIES include, but are not limited to:
- Delivering exceptional service to clients and internal departments while providing enthusiastic support and guidance.
- Optimizing the service team's schedule to enhance productivity and fulfill client requirements; making adjustments as necessary.
- Maintaining accurate and up-to-date customer records and data.
- Proactively informing clients about service appointments and promptly communicating any delays or changes.
- Addressing customer inquiries and concerns through phone and message systems.
- Monitoring and updating scheduling capacity and profile settings regularly.
- Engaging in frequent communication with clients and management regarding service status and quality.
SUPERVISORY ROLE
This position does not include supervisory responsibilities.
Reports To: Team Supervisor
REQUIREMENTS
- High school diploma or equivalent is mandatory.
- Previous experience in the HVAC sector is preferred.
- Experience in dispatching service teams across various states or regions is advantageous.
- Must be organized, energetic, and passionate about customer service.
- Ability to effectively manage time and resources while remaining organized.
- Flexibility to adapt to changes as needed.
- Proven ability to transition smoothly between tasks.
- Ability to handle unresolved situations, frequent changes, delays, or unexpected events.
- Maintains focus on objectives during shifting priorities.
- Takes initiative to address issues or opportunities with minimal supervision.
- Collaborates effectively with others to achieve business goals and supports team decisions.
- Basic proficiency in PC operations within a Windows environment, including working knowledge of Microsoft Office (Word, Excel, and Outlook), web applications, and database software.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and communicate verbally. The employee frequently stands and walks. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Occasionally, the employee may lift and/or move more than 75 pounds with assistance.
WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The noise level in the work environment is typically quiet.
DISCLAIMER
Human Resources reserves the right to modify this job description at any time. Any employee making unauthorized changes will be subject to disciplinary action.
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