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Customer Service and Administrative Coordinator

2 months ago

Columbia, Maryland, United States Vector Security, Inc. Full time
Job Overview

At Vector Security, we are committed to excellence, integrity, and making a positive impact every day. We are seeking a dedicated Administrative/Customer Service Support professional to enhance our team.

Location: Columbia, MD

Position Summary:

As an Administrative/Customer Service Support professional, your primary responsibility will be to deliver exceptional service to both our internal and external clients. You will manage service appointment scheduling efficiently and effectively, ensuring customer satisfaction. This role requires strong problem-solving abilities and logical thinking to coordinate service calls seamlessly.

Key Responsibilities:

  • Responding to customer inquiries regarding billing, account details, and general information.
  • Proactively engaging with external clients to assist with accounts receivable, quality assurance, and technical support.
  • Updating and maintaining the customer database with accurate information.
  • Providing outstanding customer service and resolving any issues that may arise.

Qualifications:

  • High School Diploma or equivalent.
  • 1-3 years of experience in a customer service role within an office environment.
  • Proficient computer skills, including the ability to type at least 35 words per minute with high accuracy while conversing.
  • Ability to navigate multiple systems while assisting customers.
  • Exceptional organizational skills with a keen attention to detail.
  • Capacity to thrive in a fast-paced work environment.
  • Professional and courteous interaction with individuals at all levels.
  • Excellent verbal and written communication skills.
  • A positive attitude is essential.
  • General office tasks as assigned (e.g., correspondence, filing, data entry).

Benefits:

We provide a comprehensive Total Rewards package that includes:

  • Competitive salary with potential incentives.
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Company-paid life and accidental death & dismemberment insurance.
  • Short- and long-term disability coverage at no cost to you.
  • Voluntary benefit options.
  • 401(k) retirement plan eligibility after 60 days.
  • Paid holidays and personal time off.
  • Tuition reimbursement program.
  • Employee Assistance Program (EAP).

About Vector Security:

As one of the leading security integrators in the nation, we have been providing innovative security and smart automation solutions for over 50 years. Our mission is to enhance security, connectivity, and empowerment for our customers, one interaction at a time.

Our Core Values:

  • Collaborate as a team.
  • Act with integrity.
  • Make a meaningful impact daily.
  • Deliver results.
  • Think innovatively.

If you resonate with these values, we encourage you to consider this opportunity.

Vector Security is a Drug-Free Workplace.

Vector Security is an Equal Opportunity Employer.

All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.