Change Management Specialist

2 weeks ago

Wilmington, Delaware, United States Wilmington Savings Fund Society Full time
Job Summary

At Wilmington Savings Fund Society, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose.

Job Responsibilities
  • Lead Change Management Initiatives: Apply structured change management methodologies to support multi-departmental initiatives, aligned with the team's change maturity level.
  • Develop Scalable Change Management Practices: Help in establishing and maintaining scalable change management practices across various projects, including the development of toolkits for consistent implementation.
  • Collaborate with Stakeholders: Collaborate with Project Managers, Stakeholders, Training teams, and third-party vendors to support the integration of change management into project plans. Provide logistical support for planned releases and operational readiness.
  • Conduct User Impact Assessments: Develop, execute and maintain records for project change management activities, such as conducting user impact assessments, feedback surveys, and facilitating retrospectives. Helping establish adoption metrics and other goals to measure change success. Identifying potential risks and resistance to change, supporting strategies to address and mitigate them. Designing and developing communications, presentations, talking points, FAQs, SharePoint pages, etc. Communicating change updates clearly through various channels.
  • Facilitate Change Activities: Support dialogue and change activities with Sponsors, cross-functional teams, and stakeholders to help identify and address obstacles, ensuring smooth adoption of new processes and applications.
  • Design and Deliver Training: Facilitate change management activities with cross-functional team members and stakeholders to identify obstacles that hinder progress and take steps to address them and ensure adoption of the new process, applications etc.
  • Consult and Advise: Assist and lead, where applicable, the designing, developing, delivering, and managing relevant training and communications for assigned projects and programs.
  • Communications Lead: Serve as a consultant/resource to business partners and stakeholders, promoting awareness of change management best practices aligned with overall company strategy.
  • Communications Lead for Digital Team: Serve as a communications lead for the Digital team and the Delivery Transformation Program.
Requirements
  • Bachelor's Degree: Bachelor's degree in Organizational Development or business-related field or equivalent work experience is required.
  • Change Management Experience: 1+ years of experience leading change for complex corporate environments and enterprise-wide projects. Experience must include leading change management initiatives, communications strategies, organizational design and development, preferably within a Banking or Financial Services environment.
  • Industry Experience: 3 + years of relevant industry experience in project management, process improvement or related field
  • Change Management Certification: Industry recognized Change Management Certification or designation is a plus.
  • Leadership Skills: Must have the ability to proactively manage risks related to change saturation, fatigue and resistance.
  • Communication Skills: Must have strong leadership/influencing/relationship management skills.
  • Collaboration Skills: Must have the ability to align interest across the enterprise and drive collaboration among groups.
  • Problem-Solving Skills: Must have the ability to convey complex situations to audiences of all levels and secure buy in and support from sponsors.
  • Project Management Skills: Must have proven ability to influence others and attain aggressive goals.
  • Technical Skills: Must have the ability to prioritize and manage multiple projects through advance project management skills.
  • Team Player: Must possess an aptitude for understanding and leveraging technology.
  • Communication Skills: Must be a team player, able to work with others effectively and collaboratively at all levels in the organization.
  • Travel Requirements: Must have exceptional verbal and written communication and interpersonal skills.
  • Travel Requirements: Must have the ability to travel within the WSFS Bank footprint.

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