Patient Care Specialist

3 days ago


Virginia Beach, Virginia, United States Sentara Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Care Specialist to join our team at Sentara Medical Group. As a Patient Care Specialist, you will play a vital role in ensuring the smooth operation of our clinics and providing exceptional patient care.

Key Responsibilities:
  • Schedule appointments and outpatient procedures, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes and files.
  • Respond to telephone and written inquiries from internal and external sources, including patients, providers, and insurance companies.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
Requirements:
  • Three years of clerical and customer service experience required.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
  • Experience with electronic medical record systems preferred.
  • High school graduate or equivalent required; associate's degree in lieu of experience will be considered.
Benefits:

Sentara offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan. We also offer career advancement opportunities, work perks, and a commitment to diversity and inclusion.

Sentara Medical Group is a tobacco-free environment and an equal opportunity employer. We are committed to providing a safe and inclusive work environment for all employees and patients.



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