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Patient Care Specialist

1 month ago

Virginia Beach, Virginia, United States Sentara Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Your responsibilities will include scheduling appointments, coordinating referrals, and providing general administrative support for practice operations.

Key Responsibilities
  • Schedule appointments and outpatient procedures under general supervision, ensuring timely and efficient coordination of referrals, resources, and pre-authorizations.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files.
  • Respond to telephone and written inquiries from internal and external sources, including patients, providers, and insurance companies.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
Requirements
  • Three years of Clerical, Customer Service experience required.
  • One year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
  • Experience with Electronic Medical Record systems preferred.
Qualifications
  • HS - High School Grad or Equivalent (Required)
Skills
  • Active Listening, Coding, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer, Time Management, Typing Speed 30+ WPM, Writing
About Sentara Healthcare

Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce, with a commitment to ensuring that its workforce reflects the communities it serves. As a tobacco-free environment, Sentara Healthcare is dedicated to improving health every day and providing a supportive and inclusive work environment for all employees.