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Customer Service Parts Specialist
2 months ago
Job Summary
Factory Motor Parts is seeking an experienced and customer-focused Auto Parts Professional to join our Customer Service Team.
Key Responsibilities
Take customer orders over the phone and process them with high accuracy
Look up auto parts in our FMP parts catalog system and provide recommendations to meet customer needs
Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
Troubleshoot and resolve customer issues in a timely and professional manner
Requirements
3 years of experience in automotive parts sales and customer service
1-2 years of experience in a retail or similar setting where finding the right part was essential
Ability to look up parts in parts cataloging systems and provide accurate information to customers
Excellent verbal and written communication skills
Strong background in mechanics and ASE certification is a plus
Benefits
Well-balanced compensation and benefits programs, including medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, and more
Salary based on experience and job performance
Qualifications
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
