Customer Support Specialist
1 week ago
About UHSM: Unite Health Share Ministries (UHSM) is a nonprofit organization dedicated to providing a faith-based health sharing service that allows individuals to share medical expenses. Our mission is to foster community support and improve the well-being of our members through comprehensive health programs.
Role Overview: The Customer Service Representative plays a vital role in delivering exceptional service to our members, ensuring their needs are met and their experiences are positive. This position involves addressing inquiries, resolving issues, and making a meaningful difference in the lives of those we serve.
Key Responsibilities:
- Manage phone communications and provide assistance to members
- Handle escalated calls and complex member inquiries
- Investigate and respond to questions regarding benefits and claims
- Work collaboratively with various teams to enhance member satisfaction
Required Qualifications:
- High School Diploma or equivalent
- Minimum of 6 months experience in customer service
Preferred Qualifications:
- Experience in healthcare or insurance sectors
- Familiarity with Microsoft Office Suite, including Excel, Word, and Outlook
- Strong problem-solving abilities and communication skills
- Capability to work effectively within a team
What We Provide:
- Competitive hourly wage
- Comprehensive health, dental, vision, and retirement benefits
- Opportunity to contribute positively to the healthcare sector
- Supportive and innovative workplace culture
UHSM is an Equal Opportunity Employer that values diversity and inclusion. We are committed to providing quality healthcare solutions and welcome applications from all qualified individuals without discrimination.
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