Current jobs related to Customer Retention Specialist - Santa Ana, California - LeadAdvisors

  • Customer Retention Specialist

    2 weeks ago

    Santa Ana, California, United States LeadAdvisors Full time

    Customer Retention SpecialistWe are seeking a highly skilled Customer Retention Specialist to join our Financial Services team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction, minimize churn, and ensure long-term client relationships.Key Responsibilities:Develop and execute retention...

  • Customer Retention Specialist

    1 month ago

    Santa Ana, California, United States LeadAdvisors Full time

    Retention ManagerWe are seeking a skilled Retention Manager to join our Financial team. In this role, you will be responsible for developing and executing strategies to enhance customer satisfaction, minimize churn, and ensure long-term client relationships.Key Responsibilities:Retention Strategy Development: Design and implement retention strategies to...

  • Customer Retention Specialist

    2 weeks ago

    Santa Ana, California, United States LeadAdvisors Full time

    Retention ManagerWe are seeking a skilled Retention Manager to join our Financial team. In this role, you will be responsible for developing and executing strategies to enhance customer satisfaction, minimize churn, and ensure long-term client relationships.Key Responsibilities:Retention Strategy Development: Design and implement retention strategies to...

  • Vehicle Service Contract Retention Specialist

    1 month ago

    Santa Ana, California, United States Daskowski Enterprises Full time

    Job OverviewWe are seeking a skilled Vehicle Service Contract Retention Specialist to join Daskowski Enterprises. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction.Key ResponsibilitiesCustomer Interaction: Handle customer inquiries and complaints in a professional and...

  • Customer Retention Specialist

    7 days ago

    Santa Clarita, California, United States OMI Full time

    At OMI, we're expanding our customer service and sales team to support our growth into new markets. As an entry-level Customer Retention Team Member, you'll work directly with upper management, contributing to a dynamic and innovative work environment. We encourage new ideas and provide opportunities for growth and professional development. Our team...

  • Customer Success Specialist

    3 weeks ago

    Santa Ana, California, United States Aluminum Precision Full time

    Job Title: Customer Success SpecialistAluminum Precision Products (APP) is a leading manufacturer of aluminum forgings, seeking a skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and driving...

  • Customer Success Specialist

    4 days ago

    Santa Ana, California, United States DrBalcony Full time

    Job DescriptionDrBalcony, a pioneering civil engineering start-up, is seeking a skilled Customer Success Specialist to deliver exceptional service and support to our clients. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.The ideal candidate will work closely with the engineering, sales, and...

  • Customer Retention Team Member

    3 days ago

    Santa Clarita, California, United States OMI Full time

    Due to our anticipated expansion into new markets, we are currently hiring entry-level individuals with a customer service & sales background for a full-time position. We have a dynamic work environment in which you will report directly to upper management, and new ideas are always encouraged. There will be plenty of opportunities for you to set your own...

  • Customer Retention Team Member

    7 days ago

    Santa Clarita, California, United States OMI Full time

    Due to our anticipated expansion into new markets, we are currently hiring entry-level individuals with a customer service & sales background for a full-time position. We have a dynamic work environment in which you will report directly to upper management, and new ideas are always encouraged. There will be plenty of opportunities for you to set your own...

  • Customer Success Professional

    2 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job Title: Customer Success SpecialistAt DrBalcony, we're seeking a skilled Customer Success Specialist to join our team. As the primary point of contact for clients, you'll ensure their satisfaction and success throughout their journey with us.Key Responsibilities: Act as the primary point of contact for clients, ensuring their satisfaction and success...

  • Retention Sales Agent

    2 weeks ago

    Santa Clarita, California, United States Just Energy Group Inc. Full time

    {"h1": "Renewals and Retention Agent - Remote Opportunity", "p": "We are seeking a dynamic Retention Sales Agent to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. To be successful as a...

  • Customer Success Advocate

    2 weeks ago

    Santa Ana, California, United States DrBalcony Full time

    Job Title: Customer Success SpecialistDrBalcony, a pioneering civil engineering start-up, is seeking a highly skilled Customer Success Specialist to deliver exceptional service and support to our clients. As the primary point of contact, you will be responsible for ensuring client satisfaction and success throughout their engagement with us.Key...

  • DB Sourcing Client Service Specialist

    4 days ago

    Santa Ana, California, United States Adecco Full time

    Job SummaryAdecco is seeking a skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for managing client accounts by providing exceptional customer service. You will coordinate with internal teams to ensure client needs are met and conduct regular check-ins with clients to assess satisfaction and address...

  • Customer Service Representative

    3 weeks ago

    Santa Ana, California, United States FerryIntl Full time

    Job Title: Customer Service SpecialistJob Summary:The Client Care Specialist is a key member of the FerryIntl team, responsible for delivering exceptional client experiences and driving retention. This role requires a unique blend of sales, problem-solving, and communication skills to ensure client satisfaction and loyalty.Key Responsibilities:Determine the...

  • Client Service Specialist

    1 week ago

    Santa Ana, California, United States Adecco Full time

    Job OverviewAdecco is seeking a skilled Client Service Specialist to join our team. As a key member of our client-facing team, you will be responsible for managing client accounts and providing exceptional customer service.Key ResponsibilitiesManage client accounts to ensure high levels of satisfaction and retention.Collaborate with internal teams to...

  • Customer Relations Specialist

    4 weeks ago

    Santa Ana, California, United States Collectors Full time

    Customer Relations SpecialistCollectors is a leading provider of innovative technology and services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.Our ServicesCollectible coinsTrading...

  • Customer Relations Account Specialist

    3 weeks ago

    Santa Ana, California, United States Area Wide Protective (AWP) Full time

    Job Title: Customer Relations Account SpecialistAt Area Wide Protective (AWP), we are seeking a highly skilled Customer Relations Account Specialist to join our team. This role is responsible for delivering exceptional service and contributing to our mission of protecting businesses, people, and time.Key Responsibilities:Accurately and timely process...

  • Customer Relations Account Specialist

    3 weeks ago

    Santa Ana, California, United States Area Wide Protective (AWP) Full time

    Job Title: Customer Relations Account SpecialistAt Area Wide Protective (AWP), we are seeking a highly skilled Customer Relations Account Specialist to join our team. As a key member of our organization, you will play a critical role in delivering exceptional service to our customers and contributing to our mission of protecting businesses, people, and...

  • Customer Service Specialist

    4 days ago

    Santa Ana, California, United States Alex Mora - State Farm Agent Full time

    Job DescriptionWe are seeking a highly organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers.Key ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service, including responding to inquiries...

  • Customer Relations Specialist

    2 weeks ago

    Santa Ana, California, United States PSA Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our PSA Customer Relations team. As a key member of our operations process, you will work cross-functionally and collaboratively with other departments to provide exceptional customer service.Key ResponsibilitiesExercise discretion and sound judgment when engaging with...

Customer Retention Specialist

2 months ago

Santa Ana, California, United States LeadAdvisors Full time
Customer Retention Specialist
We are seeking a proactive and results-driven Customer Retention Specialist to enhance our Financial team. In this position, you will be tasked with overseeing and boosting customer retention for our financial accounts. Your focus will be on crafting and executing strategies aimed at elevating customer satisfaction, reducing churn, and fostering enduring client relationships. The ideal candidate possesses a comprehensive understanding of customer behavior, robust analytical abilities, and a commitment to providing outstanding customer service.

This role requires collaboration with various departments to ensure a cohesive customer experience, addressing customer issues proactively, and nurturing long-term relationships with clients. A successful Customer Retention Specialist merges strong analytical capabilities with a profound understanding of customer needs and a dedication to delivering exceptional service.

Key Responsibilities:
  • Design and implement retention strategies to minimize customer churn and enhance loyalty.
  • Examine customer data and feedback to uncover trends and opportunities for improvement.
  • Work in tandem with customer service, sales, and marketing teams to ensure seamless customer experiences.
  • Engage proactively with at-risk customers to resolve concerns and offer solutions.
  • Track retention metrics and performance reports, pinpointing areas of success and growth potential.
  • Lead retention initiatives, including loyalty programs, customer education, and targeted outreach campaigns.
  • Educate and mentor team members on best practices for customer retention and relationship management.
  • Stay informed about industry trends and best practices in customer retention and financial services.

Qualifications:
  • Bachelor's degree in business administration, marketing, finance, or a related field (preferred).
  • Demonstrated experience in a retention or customer relationship management role, preferably within the financial services sector.
  • Strong analytical and problem-solving skills, with the capability to interpret data and make informed decisions.
  • Exceptional communication and interpersonal skills, with the ability to cultivate and maintain strong customer relationships.
  • Ability to thrive in a fast-paced, results-oriented environment.
  • Proficiency in CRM software and other customer retention tools.
  • High level of empathy and a customer-centric mindset.

What We Offer:
  • Competitive salary and benefits package.
  • The chance to significantly impact customer satisfaction and business growth.
  • A collaborative and innovative work atmosphere.
  • Opportunities for professional development and career advancement.
About LeadAdvisors:

Welcome to LeadAdvisors, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients.

In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.