Sales and Service Representative
2 weeks ago
Retail Salesperson
Employee Type: Regular, Part-time
Company Overview
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. With more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO generates over $3 billion in tire and auto service sales. We are committed to fostering a diverse team that reflects the communities we serve and believe in empowering our teammates to deliver exceptional service.
Job Description
This dynamic role involves addressing customer needs both in-person and via phone. Utilize your strong communication skills to clarify warranty options, coordinate schedules between technicians and customers, manage checkout processes, and promote various products and services.
Key Responsibilities:
- Enhancing customer satisfaction and loyalty
- Merchandising, advertising, and promoting products and services
- Providing energetic and responsive service to every customer, both in-store and over the phone
- Exhibiting a strong desire to excel in a retail setting
- Demonstrating motivation in sales
- Assisting with unloading merchandise shipments, changing and balancing tires in the service department (after receiving appropriate training), constructing store displays, and fulfilling other duties as necessary to meet customer relationship goals
- Performing additional tasks as assigned
Preferred Qualifications:
Possession of a 2-year degree or equivalent experience.
Qualifications:
High School Diploma or equivalent.
A minimum of 2 years of experience in consumer retail sales.
Ability to effectively communicate with and assist customers regarding sales and complaints to ensure retention and loyalty.
Proficient problem-solving skills related to customer complaints.
Must maintain a valid automobile driver's license and be capable of driving both customer and company vehicles.
Completion and maintenance of all required BSRO store education courses and modules for this position is mandatory.
Employee Type:
Regular, Part-time
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