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Customer Service Representative

2 months ago

Cartersville, Georgia, United States Fred Loya Insurance Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Fred Loya Insurance. As a key member of our sales team, you will be responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Key Responsibilities:

  • Provide professional, courteous service to internal and external customers
  • Answer any questions regarding customers' policies
  • Accept payments and process transactions
  • Identify any potential needs the customer may have regarding their policy
  • Follow up with customers on quotes, renewals, and cancellations
  • Involved with marketing initiatives for new business development on an as needed basis
  • Maintain a neat and clean work area and office
  • FNOLs (vehicle inspections)
  • Taking vehicle pictures (squatting, bending, flexing required)
  • Bank run deposits
  • Other duties as assigned

Requirements:

  • Must be 18 years old
  • Bilingual (English/Spanish) a plus or required (depends on regional needs)
  • Business professional attire
  • High School diploma or equivalent
  • Full time employment
  • Pass State Licensing Requirements
  • Good customer service skills
  • Good communication skills
  • Reliable transportation
  • Goal oriented and self-motivated
  • Ability to approach potential clients and offer our services
  • Must be assertive and ability to provide a first-rate experience for our customers

Benefits:

  • Bonus pay
  • Paid training
  • Paid holidays
  • Paid vacation days
  • Paid Sick days
  • Health / Dental / Vision/ Life and other plans available/ 401K Matching
  • Opportunity for rapid career growth advancement
  • Performance evaluations every 6 months