Customer Service Representative
4 days ago
At Labor Finders, we are committed to providing exceptional service to our clients. As a key member of our team, you will play a vital role in delivering outstanding customer experiences.
Key Responsibilities:
- Manage High-Volume Calls: Handle a large volume of incoming calls with professionalism and poise, ensuring that each customer interaction is positive and productive.
- Generate Sales Leads: Identify and pursue sales opportunities, utilizing your skills and expertise to drive revenue growth.
- Assess Customer Needs: Conduct thorough assessments of customer needs, providing tailored solutions and recommendations to meet their requirements.
- Build Relationships: Foster strong, sustainable relationships with customers through open and interactive communication, building trust and loyalty.
- Provide Accurate Information: Utilize proper tools and training to provide accurate, valid, and complete information to customers.
- Meet Sales Targets: Meet or exceed personal and team sales targets, as well as call handling quotas.
- Resolve Customer Complaints: Effectively handle customer complaints, providing appropriate solutions and alternatives within established time limits, and following up to ensure resolution.
- Maintain Records: Keep accurate records of customer interactions, processing customer accounts and filing documents as needed.
- Follow Communication Procedures: Adhere to established communication procedures, guidelines, and policies.
- Exceed Customer Expectations: Go above and beyond to engage customers, providing exceptional service and support.
Requirements:
- Proven Customer Support Experience: Possess a proven track record of providing exceptional customer support or experience as a client service representative.
- Exceeding Quotas: Demonstrate a history of exceeding sales and performance quotas.
- Strong Communication Skills: Possess excellent communication and presentation skills, with the ability to effectively interact with customers and colleagues.
- CRM Familiarity: Familiarity with CRM systems and practices, with the ability to utilize these tools to drive sales and customer engagement.
- Customer Orientation: Possess a customer-centric mindset, with the ability to adapt and respond to diverse customer needs and preferences.
- Time Management: Demonstrate strong time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
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