Service Desk Specialist
2 days ago
Moore DM Group is a leading direct marketing firm dedicated to serving nonprofit, government, and association sectors. We are committed to creating a fair workplace where unique skills and experiences are valued and celebrated.
Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will provide timely and effective technical support to clients via various communication channels. You will diagnose and resolve complex IT issues, build and issue laptops, and support the setup of workstations.
Key Responsibilities- Provide technical support to clients via phone, email, chat, or remote access
- Diagnose and resolve complex IT issues, including hardware malfunctions, software errors, network connectivity problems, and security breaches
- Build and issue Windows and Mac laptops for new user setups or replacement systems
- Support the complete setup of workstations, primarily integrated Apple and Microsoft systems
- Provide support on Mac OS and iOS devices, Microsoft Office 365, and various other business applications
- Log daily user support calls in service desk ticking system
- Escalate unresolved issues to the appropriate IT teams or vendors
- Follow established procedures for new user setups and computer builds
- Follow established processes for employee separations to ensure security of all systems
- Administer all equipment, hardware, and software upgrades
- Follow up with clients to ensure their satisfaction and issue resolution
- Practice asset management and related documentation and technical specifications information
- Administer and maintain end user accounts, permissions, and access rights
- Document IT incidents, solutions, and knowledge base articles
- Collaborate with other IT teams on projects and initiatives, such as system upgrades, migrations, and deployments
- Stay updated on the latest IT trends, technologies, and best practices
- Two to three years of related experience and training; or equivalent combination of education and experience
- Proven experience supporting Mac environments of 10+ users, Apple iOS devices in business environments, and MS Windows environments
- Microsoft Windows 10-11 support and troubleshooting experience required
- Networking experience required, as well as an understanding of Apple ID and iCloud
- Azure cloud support experience, MS Exchange/Office 365 experience configuring mail clients, and experience with interoperability with Windows file servers preferred
- Certifications in ITIL, CompTIA, Microsoft, Apple, Cisco, or other relevant fields are a plus
The Service Desk Specialist will need to lift and carry equipment, bend and reach to access or install equipment, sit and stand for long periods of time, type and use a mouse frequently, and see and hear clearly.
We offer a competitive salary and comprehensive health, wellness, and retirement benefits. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
-
Service Desk Specialist
7 days ago
Frederick, Maryland, United States Moore DM Group Full timeAbout Moore DM GroupMoore DM Group is a leading direct marketing firm dedicated to serving nonprofit, government, and association sectors. We are committed to creating a fair workplace where unique skills and experiences are valued and celebrated.Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk...
-
Service Desk Associate
4 days ago
Frederick, Maryland, United States Planet Fitness Full timeJob Title: Service Desk AssociateWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...
-
Service Desk Associate
1 week ago
Frederick, Maryland, United States Planet Fitness Full time{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...
-
Service Desk Associate
4 days ago
Frederick, Maryland, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key ResponsibilitiesProvide excellent...
-
Front Desk Associate
2 weeks ago
Frederick, Maryland, United States Onelife Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.Key ResponsibilitiesDeliver outstanding...
-
Front Desk Ambassador
2 weeks ago
Frederick, Maryland, United States Paul Mitchell Schools Full timeJob OverviewPaul Mitchell Schools is seeking a highly skilled Service Desk Coordinator to join our team.The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of providing exceptional customer service in a fast-paced environment.Key ResponsibilitiesProvide professional and courteous service to guests,...
-
Healthcare Administrative Coordinator
4 weeks ago
Frederick, Maryland, United States Specialist Office Full timePosition OverviewWe are seeking a dedicated Healthcare Administrative Coordinator to join our team in a specialist office setting. This role is essential for ensuring smooth operations and providing exceptional service to our patients.Key Qualifications:Experience: Minimum of 2 years in a medical office environment.Specialty Office Experience: Previous...
-
Evening Front Desk Associate
3 days ago
Frederick, Maryland, United States The Orenda Center of Wellness Full timeJob SummaryThe Orenda Center of Wellness is seeking a detail-oriented and customer-focused Evening Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of our outpatient services center.Key ResponsibilitiesManage the front desk and...
-
Front Desk Coordinator
2 weeks ago
Frederick, Maryland, United States Connie Phillips Insurance Full timeJob Summary:We are seeking a highly skilled and bilingual Front Desk Receptionist to join our dynamic team at Connie Phillips Insurance Consultants. As the first point of contact for our clients, you will play a key role in creating a welcoming and professional environment.Key Responsibilities:Answering and directing phone calls in a timely and professional...
-
Customer Service Specialist
4 weeks ago
Frederick, Maryland, United States The Cannabist Full timePosition Summary: Under general supervision, Customer Service Specialists deliver guidance and education to each client regarding their specific cannabis requirements. These specialists assist every patient to ensure they receive the appropriate medication that will best address their unique health conditions. In markets where adult-use is permitted,...
-
Custodial Services Specialist
2 weeks ago
Frederick, Maryland, United States HORIZON GOODWILL Full timeJob SummaryHORIZON GOODWILL is seeking a highly motivated and detail-oriented Custodial Services Specialist to join our team. As a Custodial Services Specialist, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and customers.Key Responsibilities:Perform...
-
Automotive Service Specialist
4 weeks ago
Frederick, Maryland, United States Renn Kirby Mitsubishi Full timePosition Overview We are in search of skilled and certified Automotive Service Specialists to enhance our team. An Automotive Service Specialist will be responsible for the maintenance, inspection, and repair of vehicles within our service area. You will provide precise information to the service manager and advisors regarding vehicles processed through our...
-
Custodial Services Specialist
3 weeks ago
Frederick, Maryland, United States HORIZON GOODWILL Full timeJob OverviewWe are seeking dedicated individuals for the position of Custodial Services Specialist. This role is vital in maintaining a clean and safe environment for all. Applicants with disabilities are encouraged to apply.Key ResponsibilitiesThe Custodial Services Specialist will be responsible for performing essential cleaning tasks as per contract...
-
HVAC Service Specialist
3 weeks ago
Frederick, Maryland, United States TPS Heating & Cooling Full timeJob OverviewWe are looking for a skilled HVAC Service Specialist to enhance our operations at TPS Heating & Cooling. In this role, you will be tasked with the installation, upkeep, and repair of heating, ventilation, and air conditioning systems for both commercial and residential clients. The ideal candidate is meticulous, possesses advanced technical...
-
Custodial Services Specialist
4 weeks ago
Frederick, Maryland, United States HORIZON GOODWILL Full timeJob OverviewWe are seeking dedicated individuals for the position of Custodial Services Specialist. This role is ideal for applicants with disabilities who are looking to contribute positively to our community.Key ResponsibilitiesThe Custodial Services Specialist will be responsible for performing essential cleaning tasks as specified in our service...
-
IT Support Services Manager
3 weeks ago
Frederick, Maryland, United States Encentric, Inc. Full timePosition OverviewLocation: Hybrid remote and onsite.Availability: Immediate.Company: Encentric, Inc. is seeking a qualified IT Help Desk Manager/Project Manager to oversee a team dedicated to delivering information management and technology support services.Security Clearance: Active Secret clearance is required.Educational Requirements: Candidates must...
-
IT Support Services Manager
3 weeks ago
Frederick, Maryland, United States Encentric, Inc. Full timePosition OverviewPerformance Location: Hybrid remote and onsite.Availability: Immediate.Role Summary: Encentric, Inc. is seeking a qualified IT Help Desk Manager/Project Manager to oversee a team dedicated to delivering information management and technology support services for military medical research and health agency contracting activities.Security...
-
Custodial Services Specialist
4 weeks ago
Frederick, Maryland, United States HORIZON GOODWILL Full timeJob OverviewHORIZON GOODWILL is seeking dedicated individuals for the role of Custodial Services Specialist. This position is designed for applicants with disabilities who are encouraged to apply.Key ResponsibilitiesThe Custodial Services Specialist will be responsible for performing comprehensive custodial tasks as per contract requirements. The role allows...
-
Bilingual Customer Service Specialist
4 weeks ago
Frederick, Maryland, United States Kathy Schultze - State Farm Agent Full timeJob OverviewPosition: Bilingual Spanish Customer Service SpecialistCompany: Kathy Schultze - State Farm AgentLocation: Frederick, PAKathy Schultze - State Farm Agent is looking for a motivated and customer-oriented Bilingual Spanish Customer Service Specialist to enhance our customer service team. Our agency is dedicated to delivering outstanding service and...
-
Bilingual Customer Service Specialist
4 weeks ago
Frederick, Maryland, United States Kathy Schultze - State Farm Agent Full timeJob OverviewPosition: Bilingual Spanish Customer Service SpecialistCompany: Kathy Schultze - State Farm AgentLocation: Frederick, PAKathy Schultze - State Farm Agent is looking for a motivated and customer-oriented Bilingual Spanish Customer Service Specialist to enhance our service team. Our agency is dedicated to delivering outstanding service and tailored...