Bilingual Customer Service Specialist

2 weeks ago


Frederick, Maryland, United States Kathy Schultze - State Farm Agent Full time
Job Overview

Position: Bilingual Spanish Customer Service Specialist

Company: Kathy Schultze - State Farm Agent

Location: Frederick, PA

Kathy Schultze - State Farm Agent is looking for a motivated and customer-oriented Bilingual Spanish Customer Service Specialist to enhance our customer service team. Our agency is dedicated to delivering outstanding service and tailored insurance solutions to our diverse clientele.

Key Responsibilities:
  • Interact with clients in a respectful, professional, and compassionate manner.
  • Provide comprehensive information regarding insurance offerings and services.
  • Assist clients with modifications to their policies, claims processing, and billing questions.
  • Assess client needs and suggest suitable coverage options.
  • Address client concerns and complaints with understanding and professionalism.
  • Accurately process insurance quotes and applications.
Qualifications:
  • Proficient in both English and Spanish (both written and spoken).
  • Prior experience in customer service is advantageous.
  • Strong communication and interpersonal abilities.
  • Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Detail-oriented with excellent organizational skills.
  • Competent in computer applications and typing.
  • Must be able to pass the Property and Casualty State Insurance Exam.
Benefits:
  • Competitive salary based on experience.
  • Comprehensive training and continuous development opportunities.
  • Paid time off and holiday benefits.

About Kathy Schultze - State Farm Agent: Kathy Schultze - State Farm Agent has been a trusted provider in the Frederick community for 40 years, offering a variety of insurance products including auto, home, life, and health insurance. We take pride in delivering personalized service and fostering long-term relationships with our clients.



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