Customer Service Specialist

2 weeks ago

Frederick, Maryland, United States The Cannabist Full time

Position Summary:

Under general supervision, Customer Service Specialists deliver guidance and education to each client regarding their specific cannabis requirements.

These specialists assist every patient to ensure they receive the appropriate medication that will best address their unique health conditions.

In markets where adult-use is permitted, Customer Service Specialists are expected to provide outstanding customer service while embodying the Company's core values and culture.

The Customer Service Specialist collaborates closely with the leadership of the dispensing facility to achieve results in a dynamic environment where systems and processes are continually evolving.


Compensation: $17.00/Hr

Key Responsibilities include:

  • Ensures all intake forms and related documentation are accurately completed and filed, then enters all relevant information into company databases for future reference.
  • Verifies patient purchase limits prior to entry into the consultation area and dispensary.
  • Delivers exceptional Customer Service by fostering and maintaining positive client relationships.
  • Responds to inquiries from customers seeking product information, training, and general assistance.
  • Manages patient records through the use of state and company databases.
  • Maintains and updates databases as necessary.
  • Handles fulfillment of customer orders.
  • Responsible for the promotion and sale of all products.
  • Builds and sustains a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • Two years of direct customer service experience required.
  • Retail experience is highly desirable.
  • Familiarity with Point-of-Sales systems.
  • Proficient in Windows Operating System and Microsoft Outlook.

FLSA status:
Non-exempt

Additional Abilities Required:

  • While performing the duties of this position, the employee is required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 50 pounds (or more with assistance). Must be able to communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is typically moderate.

Note:

Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time.

Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About The Cannabist Company:


The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 104 facilities including 81 dispensaries and 23 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms.

The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber.

For more information, please visit


Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance, and more

#INDHP

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