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Front Desk Ambassador

2 months ago

Frederick, Maryland, United States Paul Mitchell Schools Full time
Job Overview

Paul Mitchell Schools is seeking a highly skilled Service Desk Coordinator to join our team.

The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of providing exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Provide professional and courteous service to guests, prospective students, and staff members.
  • Act as a guest service mentor to our Future Professionals, guiding them in providing exceptional service.
  • Follow established service desk systems to ensure a smooth guest service flow in the clinic and classroom.
  • Utilize strong communication and problem-solving skills to resolve customer complaints and concerns.
  • Work collaboratively with the team to achieve sales and service goals.
Requirements
  • Previous sales and service experience, with a focus on guest service.
  • Excellent organization, coaching, and communication skills.
  • Ability to work in a team environment and provide support to colleagues.
  • Strong problem-solving and conflict resolution skills.
  • Passion for the beauty industry and commitment to providing exceptional service.
What We Offer

As a Service Desk Coordinator at Paul Mitchell Schools, you will have the opportunity to work in a dynamic and supportive environment, with a focus on providing exceptional service to our guests and students.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.