Part Time Customer Service Manager

7 days ago


Garner, North Carolina, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to lead our retail operations team. As a key member of our store management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring seamless store operations.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to drive customer satisfaction and loyalty
    • Train and coach team members to provide exceptional customer service
    • Monitor and address customer complaints and concerns
  • Store Operations
    • Oversee daily store operations, including front-end and back-end processes
    • Manage inventory levels, stockroom organization, and merchandise presentation
    • Ensure compliance with company policies and procedures
  • Team Leadership
    • Lead and develop a high-performing team of customer service representatives
    • Coach and mentor team members to achieve sales and customer service goals
    • Conduct performance evaluations and provide feedback
  • Business Results
    • Drive sales growth through effective merchandising, promotions, and customer engagement
    • Monitor and analyze sales data to inform business decisions
    • Develop and implement strategies to improve store profitability
Requirements
  • 3+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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