Part Time Customer Service Manager
7 days ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our retail operations team. As a key member of our store management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring seamless store operations.
Key Responsibilities- Customer Experience
- Develop and implement strategies to drive customer satisfaction and loyalty
- Train and coach team members to provide exceptional customer service
- Monitor and address customer complaints and concerns
- Store Operations
- Oversee daily store operations, including front-end and back-end processes
- Manage inventory levels, stockroom organization, and merchandise presentation
- Ensure compliance with company policies and procedures
- Team Leadership
- Lead and develop a high-performing team of customer service representatives
- Coach and mentor team members to achieve sales and customer service goals
- Conduct performance evaluations and provide feedback
- Business Results
- Drive sales growth through effective merchandising, promotions, and customer engagement
- Monitor and analyze sales data to inform business decisions
- Develop and implement strategies to improve store profitability
- 3+ years of retail management experience, preferably in a customer-facing role
- Proven track record of driving sales growth and improving customer satisfaction
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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